Customer Support Specialist

S10Home; Remote; GBP 60,000 - 80,000; Full time

Job summary

A luxury furniture brand in the UK is seeking a Customer Support Specialist to enhance customer satisfaction and ensure smooth operations. The role is fully remote, focusing on responding to client inquiries and processing orders while coordinating with production teams. Ideal candidates will have experience in customer support, excellent communication skills, and the ability to work independently. Fluency in English and Russian is required, with additional languages being a bonus. Join our team and contribute to our commitment to quality service.

Benefits

Fully remote work

Additional day off on your birthday

Qualifications

• Experience in a customer support role, ideally in the furniture or design industry.
• Ability to work independently in a remote environment.
• Excellent verbal and written communication skills.

Responsibilities

• Respond to inbound calls and emails from clients.
• Learn about products to assist customers effectively.
• Process orders and coordinate with the production team.
• Oversee the timeline of orders and ensure timely delivery.
• Maintain communication with clients and teams.

Skills

Communication skills

Attention to detail

Customer support experience

Organizational skills

Fluency in English

Proficiency in Russian

Proficiency in French

Job description

About Us:

S10Home is a leading luxury furniture brand in the UK, known for our exquisite craftsmanship and high-quality solid wood furniture. We pride ourselves on delivering exceptional products and top-notch customer service. We are looking for a dedicated Customer Support Specialist to join our remote team and be the connection between our clients, management, and production.

Responsibilities:

• Respond to inbound calls and emails from clients, providing excellent customer service.
• Learn about our products to effectively assist customers and answer their inquiries.
• Process orders and coordinate with the production team to ensure timely fulfillment.
• Oversee the timeline of orders, ensuring they are processed and delivered as scheduled.
• Prepare logistics for the delivery of products, coordinating with logistics partners.
• Maintain clear and effective communication with clients, management, and production teams.

Qualifications:

• Friendly and organized, with exceptional attention to detail.
• Great communication skills, both written and verbal.
• Experience working in customer support, preferably within the furniture or design industry.
• Ability to work independently and manage time effectively in a remote work environment.
• Fluency in English and Russian is required; proficiency in French is a bonus.

Benefits:

• Fully remote work, allowing you to work from the comfort of your own home.
• An additional day off on your birthday to celebrate and enjoy.

If you are a motivated individual with a passion for providing excellent customer service and have experience in the furniture or design industry, we would love to hear from you. Join our team at S10Home and be a part of a luxury brand that values quality and customer satisfaction.

Job Title: Customer Support Specialist (B2C)

Company: S10Home, Luxury Furniture UK Brand

Location: Fully Remote

Language Requirements: English (French or Germanis a bonus)

Work Schedule: Monday to Friday