Customer Support Specialist

Fuse Energy; Greater London; On-site; GBP 25,000 - 35,000; Full time

Job summary

Fuse Energy, a pioneering renewable energy startup in Canary Wharf, is seeking a dedicated Customer Support Specialist. You will maintain high service standards, assisting customers with inquiries and account issues, ensuring a smooth experience from onboarding through ongoing support.

This role offers invaluable hands-on experience in the renewable energy sector. Join us to help redefine the customer experience for an energy provider focused on reliability, sustainability, and cost-effectiveness.

Qualifications

• Experience in customer support or a similar role preferred.
• Strong interpersonal skills to engage with customers.
• Ability to handle inquiries effectively and efficiently.

Responsibilities

• Deliver excellent after-sales support through chat and emails.
• Assist customers with billing and tariff inquiries.
• Resolve service-related issues quickly and professionally.
• Offer advice on maximizing energy savings.
• Collaborate with internal teams for customer experience improvement.

Skills

Customer service excellence

Communication skills

Problem-solving

Job description

Fuse is on a mission to make electricity cheaper, greener, and more accessible. As a pioneering renewable energy startup, we are expanding quickly and aiming to develop a terawatt of renewable capacity to power the world. With $90M raised from investors like Balderton, Lakestar, Accel, Creandum, Lower carbon, and Ribbit, Fuse is led by industry leaders Alan Chang, ex-CRO of Revolut, and Charles Orr, former Head of Strategy at Revolut. Located in the heart of Canary Wharf, our high-performance team includes former engineers and operators from Revolut, Tesla, and Volatile. Our vision extends beyond energy; we’re redefining the customer experience for an energy provider that prioritises reliability, sustainability, and cost-effectiveness.

About the Role

Fuse is seeking a dedicated and proactive Customer Support Specialist for our customers. In this role, you’ll play a crucial part in maintaining our high standards of service, working directly with customers to address inquiries, manage account issues, and ensure a smooth experience from onboarding through ongoing support.This role provides hands-on experience in the renewable energy sector, giving you the chance to grow within the company as we scale and expand.

Key Responsibilities

• Deliver excellent after-sales support through chat channel and emails
• Assist customers with billing, tariff, and usage inquiries, explaining our straightforward, no-hidden-costs approach.
• Resolve service-related issues quickly and professionally.
• Offer advice to customers on how to maximise their energy savings.
• Work collaboratively with internal teams to continuously improve the customer experience.