Customer Support Specialist

GPMutual; Cramlington; On-site; GBP 24,000; Full time

Job summary

A leading testing and certification company in Cramlington seeks a Customer Support Specialist to develop strong customer relationships and ensure the delivery of high-quality service. The role involves processing customer jobs, managing service level agreements, and addressing customer issues effectively. Candidates should possess strong customer service skills and experience in the food safety sector. This position offers a permanent contract with a salary of £23,868 per annum.

Qualifications

• Strong customer service skills and experience.
• Ability to handle various communication channels effectively.
• Proficiency in MS Office.

Responsibilities

• Develop and maintain excellent relationships with customers.
• Ensure timely processing of customer jobs and sales reports.
• Manage service level agreements adhering to quality standards.
• Efficiently address customer issues.

Skills

Customer Services

Dealing with multiple lines of communication

Using MS Office systems to a high standard

Job description

Company Description

We are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise - when you need to be sure - underscores our commitment to trust, integrity and reliability.

SGS's Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing-supporting businesses across the supply chain from farm to fork.

• Job Title: Customer Support Specialist
• Job Type: Permanent
• Salary: £23,868 pa
• Location: Cramlington
• Hours: 37.5 hours per week, Monday- Friday 9am to 5.30pm
• Industry: Health & Nutrition, Food

Job Description

• We are looking for someone who can develop and maintain excellent working relationship with customers, ensuring that their requirements are met, whilst maintaining an exceptional level of service delivery.
• Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
• Development, management and maintenance of Service Level Agreements for all customers in line with quality standards
• Ensure that customer issues are dealt with in an efficient manner

Qualifications

• Customer Services
• Dealing with multiple lines of communication
• Using MS Office systems to a high standard

You Will Also Have The Following

• Full Driving licence for use in the UK
• Experience of working within food / Food safety

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.