Customer Support Specialist

SGS; Cramlington; On-site; GBP 24,000; Full time

Job summary

A leading testing and inspection company in Cramlington is seeking a Customer Support Specialist to ensure exceptional service delivery and maintain customer relationships. The ideal candidate will have experience in customer services, proficiency in MS Office, and a full UK driving license. This permanent role offers a salary of £23,868 per annum with standard working hours from Monday to Friday.

Qualifications

• Experience in customer services is required.
• Proficient in dealing with multiple lines of communication.
• Must have full driving license for use in the UK.

Responsibilities

• Develop and maintain excellent working relationships with customers.
• Ensure all customer jobs are processed and reviews delivered on time.
• Manage and maintain Service Level Agreements for customers.

Skills

Customer Services

Communication

MS Office

Job description

Company Description

We are SGS – the world's leading testing, inspection and certification company. We are recognized as the global benchmark for sustainability, quality and integrity. Our 99,600 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Our brand promise – when you need to be sure – underscores our commitment to trust, integrity and reliability.

SGS’s Food industry services help ensure food safety, quality, and compliance through testing, inspection, certification, and auditing—supporting businesses across the supply chain from farm to fork.

• Job Title:Customer Support Specialist
• Job Type:Permanent
• Salary:£23,868 pa
• Location:Cramlington
• Hours:37.5hoursper week, Monday- Friday 9am to 5.30pm
• Industry:Health & Nutrition, Food

Job Description

We are looking for someone who can develop and maintain excellent working relationship with customers, ensuring that their requirements are met, whilst maintaining an exceptional level of service delivery.

• Ensure all customer jobs are processed, sales reviews and reporting are delivered to our customers on time.
• Development, management and maintenance of Service Level Agreements for all customers in line with quality standards
• Ensure thatcustomerissues are dealt with in an efficient manner

Qualifications

The ideal candidate for this role is someone who has experience in:

• Customer Services
• Dealing with multiple lines of communication
• Using MS Office systems to a high standard

You will also have the following:

• FullDriving licence for use in the UK
• Experience of working within food / Food safety

Additional Information

SGS is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, colour, religion, sex, national origin, disability, age, marital status, sexual orientation, gender identity or expression, genetics, status as a protected veteran, or any other characteristics protected by law.

APPLY NOW for full consideration, you can be sure that your application will be treated confidentially and impartially, and you will always receive an update within 10 business days.