Customer Support Specialist

Boeing Company; City of Westminster; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leader in aerospace based in London is seeking a Customer Support Specialist to enhance customer relationships and deliver exceptional support. The ideal candidate should have over 3 years of supply chain experience, strong communication skills, and the ability to collaborate across teams. This position offers a competitive salary and various employee benefits.

Benefits

Competitive salary and annual incentive plans

Continuous learning opportunities

Pension plan with up to 10% employer contribution

Company-paid medical plan

23 days plus public holidays

Qualifications

• 3+ years of experience with supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Ability for minimal travel domestically and internationally.

Responsibilities

• Create, maintain and advance customer relationships.
• Respond to customer inquiries and provide product information.
• Analyze customer spare-parts requirement inquiries.

Skills

Communication skills

Problem-solving skills

Cross-functional collaboration

Tools

SAP

Job description

About the Role

Boeing Global Services (BGS) is committed to ensuring optimal aircraft availability and mission readiness of our customers' fleets. The customer is at the forefront of all we do, and their mission is our mission: keeping the world's fleet flying safely, sustainably, and efficiently. BGS is looking for a Customer Support Specialist to join our team in London, UK.

Responsibilities

• Creates, maintains and advances customer relationships, develops an understanding of customer culture and business strategies.
• Interacts with customers and internal partners through face‑to‑face/ virtual meetings, phone calls, emails and other media.
• Responsible for customer account health and providing world‑class customer support.
• Collaborates with customers to determine specific needs and recommend potential solutions and involves internal partners as needed.
• Develops, prepares and delivers presentations to customers and internal organizations.
• Advises customers regarding status, changes or improvements of orders and follows up with customers on issues related to their accounts.
• Uses multiple Boeing systems in a fast‑paced environment.
• Responds to customer inquiries and provides information regarding Boeing products, services, processes and operation.
• Responds to customer inquiries and facilitates delivery problem resolution.
• Enters, tracks, monitors and coordinates customer material, delivery requirements and returns for customer orders.
• Coordinates collection and processing, and analyzes supplier and/or customer data and/or information regarding ordering and/or delivery of spare parts, provisioning products or related services.
• Analyzes customer spare‑parts requirement inquiries, facilitates responses and resolves delivery problems.
• Monitors and shares key performance metrics with customers and internal partners.
• Interfaces with customers and internal Boeing resources.

Qualifications

• 3+ years of experience with supply chain process.
• Experience developing presentations for and presenting to executive leadership.
• Strong communication and problem‑solving skills.
• Ability to work and collaborate cross‑functionally across multiple organizations.
• Ability for minimal travel domestically and internationally.

Preferred Qualifications

• Experience in the Aerospace industry.
• SAP knowledge.
• Engineering / Technical experience.
• Account management, customer support experience.

Benefits

• Competitive salary and annual incentive plans.
• Continuous learning – you’ll develop the approach and skills to navigate whatever comes next.
• Success as defined by you – we’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Inclusive culture – you’ll be embraced for who you are and empowered to use your voice to help others find theirs.
• Excellent adoption and parental leave options.
• 23 days plus UK public holidays and a winter break between Christmas and New Year.
• Pension plan with up to 10% employer contribution.
• Company‑paid BUPA medical plan.
• Short‑term sickness: 100% pay for the first 26 weeks.
• Long‑term sickness: 66.67% of annual salary from the 27th week.
• Six‑times annual salary life insurance.
• Learning Together programme to support your ongoing personal and career development.
• Access to Boeing’s well‑being programmes, tools and incentives.