Customer Support Scheduler - Nights

Arcus FM Limited; Redditch; On-site; GBP 25,000 - 30,000; Full time

Job summary

A facilities management company in Redditch is looking for a Customer Support Scheduler to manage inquiries during night shifts. Responsibilities include acting as a liaison between Helpdesk and Planning teams and creating management reports. Ideal candidates will have strong customer service skills, problem-solving capabilities, and proficiency in Excel. The position offers a competitive salary, bonuses, and a range of benefits including pension contributions and funded training.

Benefits

Salary plus night shift premium

Performance bonus

Annual leave plus bank holidays

Pension scheme

Life assurance

Funded training sponsorship

Discounts and financial aid programs

Qualifications

• Ability to manage multiple queries and inboxes efficiently.
• Experience in creating reports with high accuracy.
• Ability to work under pressure while multi-tasking.

Responsibilities

• Act as the go-to person between Helpdesk and Planning teams.
• Manage multiple inboxes and address customer queries promptly.
• Create and collate management information reports.

Skills

Exceptional customer service skills

Problem-solving

Excel skills

Time management

Organisational skills

Attention to detail

Job description

Do you enjoy working on complex and complicated queries?

Are you a problem-solver who enjoys finding quick resolutions?

Do you enjoy working within a team?

Yes? Then we may have THE ideal role for you…

Working as our Customer Support Scheduler (NIGHTS) on a permanent basis at our Redditch site. You'll be working 40-hours a week between 7pm - 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements.

Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues.

Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escal... then apply for this position today!

When you join us, you'll receive:

• Salary: £25,853 per annum, plus £1.60 per hour night shift premium
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don't miss out on this great opportunity, apply today by clicking on the 'apply' button.