Customer Support Scheduler - Nights

Arcus FM; Oakenshaw; On-site; GBP 23,000 - 28,000; Full time

Job summary

A customer support solutions provider in Oakenshaw is seeking a Customer Support Scheduler (NIGHTS) to manage queries and incidents between helpdesk and planning teams. The role requires excellent customer service skills and the ability to work under pressure. Offering a salary of £25,853 with additional night shift premium and benefits like a pension scheme and funded training.

Benefits

4% bonus, subject to targets

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts, vouchers, and financial aid programs

Qualifications

• Must have exceptional customer service skills.
• Driven and likes resolving complex queries.
• Good Excel skills are necessary.

Responsibilities

• Manage multiple inboxes and answer queries promptly.
• Produce MI reports capturing all data and incidents.
• Resolve major/minor incidents with support from the team.

Skills

Exceptional customer service skills

Good Excel skills

Time management

Organisational skills

Ability to work under pressure

Job description

Working as our Customer Support Scheduler (NIGHTS) on a permanent basis at our Redditch site. You'll be working 40-hours a week between 7pm - 7am including weekends on a rota basis, therefore, a degree of flexibility is required due to business requirements. Working as the 'go-to person' between our Helpdesk and Planning teams. You'll be managing multiple inboxes, answering queries promptly, working with multiple major clients producing MI (Management Information) reports that capture all data and report all faults from a serious to minor incidents such as: Fire to hot water issues. Great time management, organisational and prioritisation skills are just some of your fortes. Creating and collating reports for Directors containing no mistakes can be difficult at times, but with your ability to work under-pressure and keen eye for detail, you will rise to the challenge. You'll find it rewarding when you are resolving major/minor incidents for the store/depots with the support of your team.

Do you enjoy working on complex and complicated queries? Are you a problem-solver who enjoys finding quick resolutions? Do you enjoy working within a team?, We want to hear from you if you have exceptional customer service skills, are driven, like resolving complex, complicated queries and have good Excel skills. It doesn't matter which industry or sector you have experience in, if you can multi-task, escape when required and love a challenge (and being challenged), then apply for this position today!

Disability Confident About Disability Confident A Disability Confident employer will generally offer an interview to any applicant that declares they have a disability and meets the minimum criteria for the job as defined by the employer. It is important to note that in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. For more details please go to .

• Salary: £25,853 per annum, plus £1.60 per hour night shift premium
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs