Customer Support Representative

JMC Aviation; Southend-on-Sea; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading aviation recruitment firm in the UK is seeking a Customer Support Representative. This role focuses on managing customer relationships and ensuring compliance to drive value for the business. The ideal candidate will have strong customer service experience, be well-organized, and have a good understanding of the aviation industry. This position is permanent and based in Southend-on-Sea, with a Monday-Friday work schedule.

Benefits

25 days annual leave plus bank holidays

Salary Exchange Pension Scheme

Employee Assistance Programme

Life Assurance

Employee Cash Plan

Enhanced Maternity and Paternity Schemes

Professional Growth and Development

State-of-the-art Equipment and Technology

Qualifications

• High level of Customer Services experience focused on delivering value.
• Conscientious, confident, and computer literate.
• Well organized and articulate.
• Good working knowledge of industry standards and software used in MRO.
• Right to work in the UK.

Responsibilities

• Collaborate with customers, suppliers, and internal departments.
• Work towards departmental sales targets alongside the Sr. Commercial Officer.
• Build and nurture customer relationships.
• Manage potential customer complaints and report on issues.
• Relay technical information between workshop engineers and customers.
• Gather information on pricing and performance to improve business.
• Assist with contract queries, invoicing issues, and credit control.

Skills

Customer Service experience

Supplier experience

Computer literacy

Organization

Articulate communication

Tools

Databases

MRO software packages

Job description

Job Title: Customer Support Representative

Location: Southend

Employment Type: Permanent

Shifts: Monday-Friday 8:00-16:30

Benefits

• 25 days annual leave plus bank holidays
• Salary Exchange Pension Scheme
• Employee Assistance Programme
• Life Assurance
• Employee Cash Plan
• Enhanced Maternity and Paternity Schemes
• Professional Growth and Development
• State-of-the-art Equipment and Technology

About the Role

The focus of this role is on Customer Relationship Management (CRM) and managing Customers to ensure compliance and the business secures value for money. To support business continuity this role will require from time-time, cross department functionality with the Procurement Team and the CSR will be required to step-in and support the Purchasing Teams in times of absence and or to support workload balancing.

Key Responsibilities

• Collaborate with customers, suppliers, and internal departments, providing daily feedback and updates on open repairs through to order completion.
• Work towards departmental sales targets alongside the Sr. Commercial Officer.
• Build and nurture customer relationships, coordinate open orders, and maintain up-to-date order diary notes and customer status reports.
• Manage potential customer complaints, report on internal quality issues, and provide feedback on any customer Non-Conformance Reports received.
• Gain customer confidence and relay technical information between workshop engineers and the customer.
• Evidence and report customer-induced damage, gather commercially sensitive information from customers on pricing, performance, and opportunities to improve and grow the business.
• Advise and assist with contract queries, invoicing issues, and credit control.

Candidate Requirements

• A high level of Customer Services experience with focus of delivering value, Supplier experience advantages.
• Conscientious, confident and computer literate.
• Well organised and articulate.
• A good working knowledge of Industry, Databases and appropriate software packages which are used across MRO.
• Right to work in the UK

Why Work with JMC Aviation

At JMC Aviation, we specialise in aviation recruitment across engineering services and training to airlines, MROs and OEMs, leasing and asset management companies, and component overhaul organisations. With deep industry knowledge and a global network, we match the right talent to the right roles — contract or permanent.

• Industry-leading compliance support
• Fast onboarding and documentation assistance
• Dedicated recruitment consultant
• Placements across the globe
• Extensive experience and knowledge of the aviation sector

How to Apply

Submit your up-to-date CV, along with copies of right to work documents.

Compliance & Equal Opportunities

JMC Aviation is committed to equal opportunity and diversity in the workplace. All applicants will be considered based on merit, qualification, and business need, regardless of age, gender, nationality, or background. We operate in full compliance with global aviation recruitment regulations.

GDPR

In applying for the above position and sharing your personal data with JMC Aviation Limited, you acknowledge that your personal data will be processed in accordance with our Privacy Policy (found on our website).