Customer Support Representative

Delta Controls Inc.; England; On-site; GBP 22,000 - 33,000; Full time

Job summary

A leading controls manufacturer is seeking a Customer Support Representative in Surrey, UK. The ideal candidate will deliver exceptional service by engaging with customers to provide product information and resolving inquiries. Responsibilities include managing sales orders and tracking deliveries. Candidates should have a high school diploma and 2-3 years of customer service experience. The role offers a competitive salary, flexible hours, and benefits that promote personal and professional growth.

Benefits

Flexible hours

Competitive total compensation

Three weeks of vacation

In-house training and education support

Financial benefits like group RRSP

Employer-paid healthcare

Wellness programs

Regular company events

Qualifications

• 2-3 years of customer service experience.
• 1-2 years data entry experience preferred.

Responsibilities

• Engaging with customers via phone, email, or in person.
• Accurately entering and managing sales orders.
• Handling a high volume of customer emails and inquiries efficiently.
• Building and maintaining strong, proactive relationships.
• Tracking orders and shipments to ensure timely delivery.
• Resolving customer complaints prompt with appropriate solutions.

Skills

Highly organized

Time management

Problem-solving

Proficient in Microsoft Office

Excellent communication skills

Team player

Attention to detail

Education

High school diploma or equivalent GED

Tools

ERP systems (SAP, knowledge is a plus)

Job description

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About Delta Intelligent Building Technologies (Canada) Inc. (formerly known as Delta Controls)

Delta Intelligent Building Technologies (Canada) Inc. is a leading building controls manufacturer. For over three decades, we have provided innovative building automation solutions for commercial, healthcare, education, and leisure facilities.

Job Summary

We are looking for a Customer Support Representative to deliver exceptional service and ensure seamless customer experience. You will engage with customers, vendors, and internal departments via phone and email to provide product information, confirm orders, and resolve inquiries. You’ll manage sales order data, track shipments, and ensure timely fulfillment while maintaining strong relationships through clear, proactive communication.

Duties and Responsibilities

• Engaging with customers via phone, email, or in person to provide product information, confirm stock, quote prices, and process orders
• Accurately entering and managing sales orders
• Handling a high volume of customer emails and inquiries efficiently
• Guiding customers in selecting products and recommending complementary solutions, including EQUIP, power supplies, network switches, and more
• Building and maintaining strong, proactive relationships through clear and interactive communication
• Tracking orders and shipments to ensure timely delivery
• Resolving customer complaints or claims promptly with appropriate solutions
• Ensuring all orders reflect accurate pricing and comply with quoted agreements
• Issuing credits and adjustments when needed
• Meeting or exceeding individual and team Customer Service KPIs
• Performing additional duties as assigned

Required Skills and Abilities

• Highly organized with excellent time management and strong attention to detail
• Comfortable performing repetitive tasks while maintaining high accuracy
• Skilled at multitasking and adjusting priorities in a fast-paced environment
• Strong problem-solving skills and a solution-oriented mindset
• Proficient in Microsoft Office (Word, Excel, Outlook) and experienced with ERP systems (SAP knowledge is a plus)
• Confident communicator, both one-on-one and in group settings, with strong verbal and written skills
• Collaborative team player who can also work independently
• Flexible, adaptable, and ready to embrace changing priorities
• Committed to accuracy, quality, and delivering great results

Minimum Qualifications and Experience

• High school diploma or equivalent GED.
• 2-3 years’ customer service experience.
• 1-2 years data entry experience (preferred).

Work Location

On Site (Shift time: 7:30am to 4pm, 5 days a week)
City: Surrey
Type: Full-time, Permanent
Salary: $42,000 - $60,000 CAD
This range reflects the minimum and maximum target payable for the base salary of new hires across all Canadian locations. Actual compensation may vary outside this range and is dependent on various factors.

Why work for us?

We provide fantastic opportunities to individuals passionate about business and technology. Delta Electronics products are the most energy efficient power products in the industry, and our company is perfect for those who want to create, design and build sustainable solutions using massively scalable, big-data architecture, with a strong focus on building automation. Here are some of the Delta perks you’ll receive from day 1!

• Employee & safety centric culture with the possibility of remote work
• Flexible hours and scheduling available
• Competitive total compensation along with generous vacation allowances
• Three weeks of vacation
• In-house & external training provided along with education support and opportunities for growth
• Company funded annual personal development budget
• Financial benefits & planning such as group RRSP & company match
• Employer paid premiums for extended healthcare and family-focused benefits (health, vision and dental)
• Travel insurance coverage and access to the Employee Assistance Program (EAP)
• Wellness - onsite fitness center & company reimbursement for personal gym memberships
• Internal Recognition & Service Awards
• Transit accessible with free onsite parking
• Regular company events such as "Food Truck Fridays", Lunch & Learn and other planned activities