Customer Support - Plumbing

Rise Technical Recruitment Limited; Watford; Hybrid; GBP 30,000 - 35,000; Full time

Job summary

A leading recruitment agency in the UK is seeking a Customer Support Specialist for a plumbing manufacturer. The ideal candidate is an experienced plumber or trade professional eager to provide technical support in an office environment. The role offers opportunities for training and development in a hybrid working model, along with a competitive salary and benefits package.

Benefits

25 Days Holiday

Health Cash Plan

Life Insurance

Company Pension

Bonus

Qualifications

• Experienced plumber or trade professional with customer support experience.
• Eager to gain further technical knowledge.
• Ability to provide support via phone and email.

Responsibilities

• Provide phone and email support to customers.
• Assist sales and engineering teams with product feedback.
• Conduct troubleshooting for technical queries.

Skills

Customer support

Technical troubleshooting

Plumbing knowledge

Job description

Customer Support - Plumbing

Salary: £30,000 - £35,000 + Bonus + 25 Days Holiday + Health Cash Plan + Life Insurance + Company Pension

Location: Watford (Commutable from St Albans, Hemel Hempstead, Luton, High Wycombe, Aylesbury, North London)

Are you an experienced plumber/apprentice looking to take your technical knowledge off the tools and into an office-based role with a global manufacturer of innovative building systems?

On offer is a stable, full-time role where you'll receive in-depth product training, hybrid working, and genuine opportunities to develop your technical knowledge and career.

This company is a leading manufacturer of plumbing products, known for quality, innovation, and sustainability, fostering a collaborative environment with on-the-job learning and digital training tools for employee development.

As a Technical Support Specialist, you'll provide phone and email support to customers, helping to resolve technical queries, guide product use, and troubleshoot issues. You'll also assist sales and engineering teams with product feedback, documentation, and occasional site visits.

This role would suit a customer-focused individual with a practical, technical mindset someone from a plumbing or trade background looking to move off-site and develop in a specialist environment while expanding their skills in building systems technology.

The Role:

• Technical/Customer Support Specialist
• Training and Development opportunities
• Hybrid working

The Candidate:

• Experienced plumber or trade professional
• Eager to gain further technical knowledge in an office-based role
• Commutable to Watford office

Reference Number: BBBH263316

To apply for this role or to be considered for further roles, please click Apply Now or contact Sagar Sherchan at Rise Technical Recruitment.

Rise Technical Recruitment Ltd acts an employment agency for permanent roles and an employment business for temporary roles. The salary advertised is the bracket available for this position. The actual salary paid will be dependent on your level of experience, qualifications and skill set. We are an equal opportunities employer and welcome applications from all suitable candidates.