Customer Support Partner

Acacium Group; Newcastle-under-Lyme; On-site; GBP 25,000; Full time

Job summary

A leading healthcare solutions provider in Newcastle Under Lyme is seeking a Customer Support Partner. The role involves managing queries from workers and ensuring a positive customer experience. Ideal candidates have strong communication skills and a background in customer service. This full-time position offers a competitive salary and various benefits including career development and a workplace pension scheme.

Benefits

Workplace pension scheme

Discounted gym memberships

Annual company holiday for top performers

Health Assessments and Dental Insurance

Free flu vaccinations

Cycle to Work scheme

Qualifications

• Experience in a customer service role is essential.
• Strong written and verbal communication skills are needed.
• Administration experience with high attention to detail is necessary.

Responsibilities

• Manage all telephone and online queries raised by workers.
• Focus on customer experience to minimize unnecessary attrition.
• Work with internal teams to support continuous improvement.

Skills

Strong written and verbal communication skills

Experience in a customer service role

Administration experience with a high attention to detail

Good organisation and time management skills

Job description

Applications close 18th August 2025

Customer Support Partner

Bank Partners

Newcastle Under Lyme

£24,570 per annum

Permanent, Full Time with shift patterns 8am-4pm, 9am-5pm, 10am-6pm

Unlock your potential:

Are you passionate about delivering exceptional customer service? Do you enjoy working in a people-focused role?

We have an opportunity to join our team as a Customer Support Partner! In this role, you will liaise with our workers via email and telephone call, resolving queries in an efficient and supportive manner. We're looking for someone who is solutions-focused, as you'll liaise with internal teams to support processes and eradicate queries at root cause wherever possible.

Part of Acacium Group, Bank Partners is the UK’s leading independent expert in managed staff bank solutions to the NHS. We support healthcare professionals to work flexibly whilst providing cover for gaps in rosters that would otherwise impact patient safety.

Every day you will...

• Manage all telephone and online queries raised by workers such as customer preferences, pay queries, annual leave, compliance, system changes, and hourly rates, ensuring all are handled in a supportive manner to encourage a continued effective working relationship with candidates
• Focus on customer experience in order to encourage worker retention and minimise unnecessary attrition by providing an effective query handling operation
• Use our customer support systems, ensuring appropriate resolution of incoming queries and all activity tracked in the correct manner
• Work with our internal teams to support the continuous improvement and development of the Bookings function, in order to meet client, business, and regulatory requirements

What's in it for you?

We love exceptional people, and in return, we offer an exciting place to work, with a wide range of benefits, rewards, and opportunities to grow your career, including:

• Dedication to developing you and your career - we can give you the tools, guidance, and support you need to be successful in your career
• Progression and development opportunities across a global organisation with over 20 different brands
• Workplace pension scheme
• Gym Flex - discounted gym memberships, UK-wide!
• Regular events and incentives
• Discounted Tastecard membership
• Reward Portal, offering discounts on shops, restaurants, and bars
• Free flu vaccinations
• Cycle to Work scheme
• Health Assessments and Dental Insurance
• Life Assurance, Critical Illness Cover, and Private Medical Insurance
• Annual company holiday for top performers

Join us and make a difference!

If you want to join a global, marketing-leading organisation committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services, and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities, and a strong financial profile, with a vision to be the leading global healthcare solutions partner.

We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.

Join us and play a key part in shaping the future of society and improving people’s lives!

To thrive in this role, you must ideally have...

• Strong written and verbal communication skills
• Experience in a customer service role
• Administration experience with a high attention to detail
• Good organisation and time management skills

Our Inclusion Commitment:

We are passionately committed to being a truly inclusive and diverse company - it is at the heart of our core value of Putting People First. We continue to enhance our culture of inclusion and diversity across all of our roles and actively encourage applications from all backgrounds and communities.