Customer Support Operative

Taylor Wimpey; Sunderland; On-site; GBP 28,000 - 34,000; Full time

Job summary

A leading residential developer in the UK is seeking a Customer Support Operative. This role involves managing remedial work in customers' homes and requires qualifications in carpentry or painting. The ideal candidate will have experience in customer service and a clean driving license. The position offers a supportive work environment with competitive employee benefits, including professional training, health cover, and a pension scheme.

Benefits

Taylor Wimpey House purchase discount scheme

Pension contributions

Quality health cover

Flexible benefits including additional holiday days

Retail discounts

Free Bupa health assessments

Qualifications

• Qualified City & Guilds carpenter or painter.
• Experience of other trades preferred.
• Experience to work in occupied homes.
• Ability to work on own initiative.
• Clean driving licence.

Responsibilities

• Undertake planned and reactive remedial work in customers’ homes.
• Coordinate with the CSC to resolve customer issues.
• Communicate effectively with customers.
• Ensure adherence to Health and Safety regulations.

Skills

Carpentry

Painting

Customer liaison

Teamwork

Cost control

Education

City & Guilds qualification in carpentry or painting

Tools

Driving licence

Job description

The Customer Support Operative (CSO) is responsible for the day to day remediation of issues in customers’ homes. This role takes ownership of ongoing customer issues as required. The role coordinated with the CSC to ensure the correct resources are available to undertake work in customers’ homes, on the appointed date in order to resolve the identified issue(s).

What you will do : Repair

• Undertake planned and reactive remedial work with respect to all the trades; carpentry, painting, dry lining etc. and any other duties as directed by the CSM.
• Undertake the co-ordination of work as required. Undertake any inspections of issues as required by the CSM.>
• If more materials are needed, source them efficiently and with agreement of the CSC team.

Customer Service

• Undertake regular customer liaison with customers in their homes.
• Undertake regular liaison with the Customer Support Department to ensure they are kept fully up to date.
• Have the ability to remain calm and collected when faced with difficult customers, and situations, so a high level of personal integrity and respect for others is essential.
• Have the ability to communicate accurately at the same level of understanding with the customer. Behave in an honest and trustworthy manner at all times.

Teamwork

• Provide support and assistance to other team members

Cost control

• Plan and carry out work in a safe, cost effective manner.
• To be aware and observe any opportunity to reduce costs and improve standards and ensure those ideas are shared with your team. Account for expenses and produce accounts weekly.

Health and Safety

• Ensure that Health and Safety is followed and site regulations are adhered to. Demonstrate a good understanding of NHBC standards

What you will have :

• Qualified City & Guilds carpenter or painter
• Experience of other trades preferred.
• Experience to work in occupied homes.
• Ability to work on own initiative.
• Clean driving licence.

Individuals seeking employments at Taylor Wimpey should know that we foster a culture of inclusion and value diversity positively which creates a better workplace and delivers stronger outcomes. We commit to treating all our job applicants and employees fairly and with respect, irrespective background, disability or any other protected characteristic. If you require any assistance with regards to reasonable adjustments during the application process, please do not hesitate to contact us.

What we will offer you :

Taylor Wimpey is a FTSE 100 business and one of the largest residential developers in the UK, building new homes and communities across England, Scotland and Wales. We are passionate about building new homes and communities with a focus on sustainability.

Our people are important to us and we want to make sure that we reward and recognise all the great work that they do. Our employees enjoy many standard benefits including access to the Taylor Wimpey House purchase discount scheme, pension (including company contributions), quality health cover, share save schemes as well as many flexible benefits such as buying additional holiday days, retails discounts, free Bupa health assessments and so much more. Our benefits perfectly with our culture where you feel valued as a member of a successful team.

We offer industry leading subsidised professional training and development, which support our employees to excel and fulfil their career and personal goals in a variety of opportunities and environments. This in turn drives a strong succession of high performing customer centric leaders, really putting customers at the heart of everything we do. We embrace diversity and look to develop our people in the skills and areas they are most interested in, leveraging the qualities and appreciate the unique competencies, skills and experiences that each person brings to the company.