Customer Support Officer (Bank, Office hours, Central)

RecruitFirst; City Of London; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruiting agency is seeking a Customer Support Officer to manage customer communications and service escalations. The role requires organisation and basic computer skills, with a contract duration of 12 months. Successful candidates should be detail-oriented and able to work independently as well as part of a team. The position offers office hours and a salary of up to $4000 per month.

Qualifications

• Basic computer literacy skills are essential.
• Candidates should be organised and detail-oriented.
• Ability to work independently and in a team is required.

Responsibilities

• Manage incoming and outgoing emails and service escalations.
• Ensure prompt customer service responses.
• Collaborate with team members to meet service level standards.

Skills

Organised

Detail-oriented

Basic computer literacy skills

Education

A Level/Local Diploma

Job description

Customer Support Officer (Bank, Office hours, Central)

RecruitFirst is hiring! You will be outsourced to:

Location: Central

Duration: 12 months contract

Working Hours: Mon - Thurs, 9am – 6.30pm, Fri, 9am to 5.30pm

Salary: Up to $4000 per month

Job Description

• Manages and handles incoming & outgoing emails, service escalations, and waivers.
• Ensures cases are attended within the standard turnaround time to customers.
• Works with team members to meet the Service Level for Emails, Letters, Faxes, Payment Advice, and Social Media management daily.
• Renders support to submit waiver requests for cases submitted via IVR.
• Adheres to the rules and guidelines as per the bank's Code of Conduct and Group Banking Operations Policy when handling emails, faxes, letters, processing requests, and Social media management.

Requirements

• A Level/Local Diploma only.
• Basic computer literacy skills.
• Organised and detail-oriented.
• Able to work independently and in a team.

Be careful – Don’t provide your bank or credit card details when applying for jobs. Don’t transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.