Customer Support Officer

Berry Recruitment; Oxford; Hybrid; GBP 22,000 - 27,000; Full time

Job summary

A leading recruitment agency is hiring a Customer Support Officer in Oxford. The role involves responding to customer queries, processing various orders, and conducting reconciliations. Ideal candidates will have excellent customer service skills, proficiency in Microsoft Office, and the ability to multitask effectively. The position offers a hybrid working arrangement with full-time hours, and part-time is negotiable for the right candidate.

Qualifications

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills.
• Proficiency in using Microsoft Office and order processing software.
• Ability to work well under pressure and multitask.
• Strong commitment to the aims of the organisation.

Responsibilities

• Respond to customer queries via telephone, letter, and email.
• Process orders and handle donations received by all forms.
• Conduct sales ledger reconciliations and manage office stock levels.
• Assist in processing renewals and distribute post.

Skills

Customer service

Communication

Microsoft Office

Multi-tasking

Numeracy

Job description

Berry Recruitment are NOW hiring for a committed and friendly Customer Support Officer to work for a company in Abingdon.

We have 2 roles available, one on a Permanent basis and the other on a 12 Month Fixed Term contract.

Role: Customer Support Officer

Salary: 26,500 Per Annum

Location: Abingdon/ Hybrid (2 days/week max. remote working)

Hours: Full-time (37.5 hours per week); part time considered for the right candidate

Key Responsibilities of the Customer Support Officer

• Respond to customer queries received by telephone, letter, and email, always providing a high standard of customer service.
• Process books, subscriptions and events orders received by post, telephone and online.
• Pack and post orders that require sending from the office.
• Process donations received by all forms, including web donations.
• Allocate payments received by BACS, cheque, or credit card.
• Conduct sales ledger reconciliations.
• Open and distribute the post.
• Assist in credit control.
• Manage office stock levels.
• Assist in processing of renewals and subscription releases.
• Order office and event stock.
• Circulate advance copies.
• Assist finance team with statements to account.
• Recording gift forms and storing them shared drives
• Pick and pack courier and post orders
• Advising colleagues of discrepancies and updates on other systems
• Troubleshooting, finding information and actioning requests for auditors, KCLCT, Yeomans, Glassboxx and the other staff members
• Updating Shopify product data
• End of day reports

About you:

• Previous experience delivering high levels of customer service.
• Excellent communication and interpersonal skills, high degree of confident on the phone.
• Proficiency in using Microsoft Office, order processing and accounts packages.
• Ability to work well under pressure and to multi-task.
• Excellent literacy and numeracy skills with a high level of accuracy and attention to detail.
• Reliable and consistent.
• Ability to work in a team with a flexible and positive attitude towards sharing tasks and workloads.
• Strong commitment to the aims of the organisation.

No candidate will meet every single desired qualification we have listed. If your experience looks a little different but you think you can role; value to the role, we'd love to learn more about you!

For more information and to apply, contact the Oxford branch of Berry Recruitment - (phone number removed) or click 'Apply Now' to submit your application.

Please note that no terminology in this advert is intended to discriminate on the grounds of a person's gender, marital status, race, religion, colour, age, disability or sexual orientation. Every candidate will be assessed only in accordance with their merits, qualifications and ability to perform the duties of the job.