Customer Support Manager - Turbo Services Job Details | Sulzer

Sulzer; Aberdeen City; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading engineering company in Aberdeen is seeking a Customer Support Manager for their Turbo Services division. You will manage a team, ensure service delivery, and maintain strong customer relationships. Ideal candidates will have technical knowledge in turbo machinery and proven experience in customer contract management. This position offers a competitive salary, annual bonuses, and various employee benefits including medical insurance and leave.

Benefits

Competitive salary

Annual bonus

Private medical insurance

33 days annual leave

Defined pension contributions

Access to Medicash

Confidential support via EAP

Discounted personal car leasing

Continuous learning opportunities

Qualifications

• You must have excellent communication, interpersonal, and organisational skills.
• Strong technical knowledge of Turbo machinery and systems is required.
• Proven ability to manage customer contracts and KPIs is necessary.

Responsibilities

• Manage and mentor a team of Customer Support Engineers.
• Act as key liaison with customers and provide updates.
• Identify service life issues and propose improvements.

Skills

Excellent communication skills

Interpersonal skills

Organisational skills

Technical knowledge of Turbo machinery

Proven contract management ability

Commercial awareness

Mentoring ability

Skilled in using ERP systems

Proactive approach

Education

HNC or equivalent in an engineering discipline

Tools

SAP

Salesforce

Job description

Services_EUA-E314

Customer Support Manager - Turbo Services-Full Time-Aberdeen,United Kingdom

Sulzer is a leading engineering company with a proud heritage of innovation. Join our global team to grow your expertise and develop innovative solutions that enable a prosperous and more sustainable society.

At Sulzer Ellon, we’re proud to be one of Sulzer’s largest UK service centres, delivering world-class engineering solutions for rotating equipment. Our Turbo Services division is at the heart of supporting critical industries such as oil & gas, power generation, and industrial operations. With over 100 skilled professionals onsite, we provide expert repair and maintenance services that keep essential machinery running.

Due to an internal promotion, we have an opportunity for a Customer Support Manager to take responsibility for our Turbo Services support team, ensuring seamless service delivery and strong customer relationships

What you’ll do

• Manage and mentor a team of Customer Support Engineers and Technical Focal Points to meet client requirements and company targets.
• Act as the key liaison with customers, providing work-in-progress updates and uncovering opportunities for future service business.
• Identify reliability or service life issues and propose technical and commercial improvements aligned with Sulzer’s Turbo Services capabilities.
• Ensure compliance with customer contracts, KPIs, and legal/commercial requirements.
• Maintain accurate forecasting and pipeline visibility using SAP and Salesforce systems.
• Promote Sulzer’s Turbo Services portfolio to strengthen our market position.

What we’re looking for

• Excellent communication, interpersonal, and organisational skills – you’ll be the key link between Sulzer and our customers.
• Strong technical knowledge of Turbo machinery and systems, with a focus on centrifugal compression.
• Proven ability to manage customer contracts, KPIs, and compliance requirements.
• Commercial awareness and experience in a similar role, ideally within rotating equipment or turbomachinery services.
• Ability to mentor and develop team members, driving performance and capability.
• Skilled in using ERP (preferably SAP) and CRM (preferably Salesforce) systems for accurate forecasting and pipeline management.
• A proactive approach to identifying reliability issues and proposing technical and commercial improvements.
• Ideally, HNC or equivalent in an engineering discipline

What We Offer You

• A competitive basic salary
• An annual bonus based on a combination of company performance and your individual contribution
• Private Medical Insurance
• 33 days annual leave.
• Defined pension contributions.
• Access to Medicash, helping you cover everyday health costs like dental, optical, and physiotherapy, plus a range of wellbeing perks.
• Confidential support via Employee Assistance Programmes.
• Discounted personal car leasing for you, your family, and friends.
• Long Service Awards celebrating your commitment.
• Continuous learning opportunities through Sulzer Learning Pathways.
• We’re proud to support those who’ve served. Sulzer is a Bronze Award holder under the MoD’s Defence Employer Recognition Scheme, meaning we actively welcome and support ex-military personnel and reservists in building successful careers with us.

Do you have a question about the role?

Reach out to Daniel Faulkner at [e-mail] or Hiring Manager – Paul Oliver. Our team is looking forward hearing from you!

Sulzer is an equal opportunity employer. We believe in the strength of a diverse workforce and are committed to offering an inclusive work environment.

We are proud to be recognized as a Top Employer 2025 in Brazil, China, Finland, Germany, Ireland, Switzerland, South Africa, the UK and the USA.