Customer Support Manager

Hireful; Bristol; On-site; GBP 35,000 - 50,000; Full time

Job summary

An air conditioning and refrigeration company in the UK is seeking an experienced Customer Support Manager to lead a busy team. You will manage daily operations, support national accounts, and ensure precise information across systems and stock. Key responsibilities include supporting a team of Account Managers, developing customer relationships, and maintaining accurate databases. This role offers an excellent opportunity to enhance processes and deliver exceptional service.

Qualifications

• Experience in managing customer support teams.
• Strong analytical skills for management reports.
• Understanding of health and safety policies.

Responsibilities

• Lead and support a team of Account Managers.
• Oversee customer onboarding and relationship development.
• Produce and present management reports and KPIs.

Job description

We're recruiting for an experienced Customer Support Manager to join a busy and customer-focused team within the air conditioning and refrigeration industry.

This is an excellent opportunity for a confident and organised professional who enjoys leading teams, improving processes, and delivering an exceptional customer experience.

You’ll play a key role in managing daily operations, supporting national accounts, and ensuring that all systems, pricing, and stock information are accurate and up to date.

Key Responsibilities

• Lead and support a team of Account Managers, acting as the main escalation point.
• Oversee customer onboarding and develop strong, long-term relationships.
• Produce, analyse, and present management reports and KPIs.
• Maintain accurate customer databases, price files, and stock information.
• Manage branch stock administration, including returns, credits, and supplier pricing.
• Support all aspects of people management, including training, performance, and wellbeing.
• Ensure compliance with health and safety policies and operational procedures.

Stay up to date with industry developments and share insights with the team.