Customer Support / Field Service Engineer X2

Selexa Consulting Ltd; Oxford; Hybrid; GBP 30,000 - 50,000; Full time

Job summary

A leading engineering consultancy is seeking an experienced Customer Support Engineer to manage technical relationships and provide installation support for high-value equipment. Responsibilities include onsite technical support, diagnostics, and training for customers. Candidates with a degree in Engineering and experience in customer support are encouraged to apply. This role offers opportunities for international travel and working with innovative client projects.

Qualifications

• Bachelor's degree or appropriate technical certification in Engineering.
• Experience with high-value electronics or optics equipment.
• Previous experience in a field or customer support role.

Responsibilities

• Install and provide technical support onsite with customers worldwide.
• Deliver ongoing support remotely and on the client site.
• Manage product acceptance and maintain customer relationships.

Skills

Problem-solving

Customer relationship management

Technical support

Diagnostics

Education

Bachelor's Degree or technical certification in Engineering

Tools

High-value capital equipment

Instrumentation

Job description

Overview

Selexa are partnered with a leading Engineering & Semiconductor client in the expansion of their service and customer support function, hiring for experienced Customer Support Engineers to join a high-performing function.

Opportunity

The Customer Support/Field Service Engineer will manage the technical and personal relationship between the client and the end user, from scope identification, through to design, installation, commission and ongoing technical support which will be a blend of onsite and remote support. You will oversee and deliver overseas projects to install new products, building and maintaining strong customer relationships and ensuring the products perform to the highest possible levels of performance and reliability.

Responsibilities

• Installation and technical support onsite with customers globally
• Provide initial and ongoing support, remotely and on client site including faultfinding, diagnostics, repair and product upgrades
• Manage the product acceptance process from installation through to customer sign off, maintaining the client & customer relationship, offering technical expertise and product knowledge training
• Candidates must be flexible in working internationally for 3 month periods (infrequent but possible)
• Training and development of customer Technical Engineering teams
• Write and maintain technical documents and user manuals

Technical Attributes and Qualifications

• Bachelors Degree or appropriate technical certification in Engineering
• Experience with electronics or optics based high value, capital equipment or instrumentation
• Previous experience in a Field or Customer Support role
• Experience in customer interfacing role

This is an excellent opportunity for a competent Field Engineer to diversify their experience, join a thriving company at an exciting time, and travel to some of the most technically interesting client sites globally