Customer Support Executive

First Recruitment Services; Portslade by Sea; On-site; GBP 60,000 - 80,000; Part time

Job summary

A customer service recruitment agency is looking for a Customer Support Executive to join their team in Hove. This role involves communicating with customers through various channels, handling queries, and managing appointments. The ideal candidate will have experience in a customer service environment and should be able to work part-time hours between 20-30 hours per week. Benefits include annual leave, a pension scheme, and opportunities for career development.

Benefits

31 days annual leave pro rata

Pension scheme

Free onsite parking

Opportunity for career development

Qualifications

• Ability to engage confidently with customers.
• Experience in a busy customer service environment.

Responsibilities

• Communicating with customers via telephone, email, social media, and chat.
• Responding to customer queries and requests.
• Scheduling and managing customer appointments.

Skills

Customer service experience

B2B communication skills

B2C communication skills

Teamwork

Job description

• Position: Customer Support Executive
• Salary: £13.33 – £14.62 per hour (dependent on experience)
• Location: Hove
• Hours: 20-30 hours per week Monday to Friday (ideally looking for 10am to 2pm or similar)
• Free onsite parking, pension scheme, 31 days annual leave pro rata (inclusive of bank holidays)

We are recruiting for a Customer Support Executive to join a friendly and collaborative team in Hove. This role sits within the Customer Service and Sales department, where you’ll play a vital part in supporting colleagues and ensuring customers receive the best possible experience. You’ll help keep things running smoothly by coordinating appointments, following up on enquiries, and providing day‑to‑day support to the wider team.

For the Customer Support Executive, the ideal candidate will have experience in a busy customer service environment, with the ability to engage confidently with customers in both B2B and B2C settings. If you’ve worked in a call centre or an administrative role where teamwork and customer contact were key, this could be a great next step.

As a Customer Support Executive, your key responsibilities will include:

• Communicating with customers via telephone, email, social media, and online chat
• Responding to customer queries and requests
• Scheduling and managing customer appointments

Requirements for the Customer Support Executive:

• Acting as the first point of contact for customers via phone, email, social media, and online chat
• Handling queries with professionalism and care, ensuring timely resolutionsSupporting Field Specialists by scheduling and managing customer appointments
• Providing general administrative support to the team to help achieve shared goals

Benefits:

• 31 days annual leave pro rata (inclusive of bank holidays)
• Pension scheme
• Free onsite parking
• Opportunity for career development and progression

The Customer Support Executive is a part‑time, permanent office‑based role in Hove. You’ll work between 20–30 hours per week, Monday to Friday, ideally 10am–2pm or similar.

Salary: £13.33 – £14.62 per hour (equivalent to £26,000 – £28,500 full time).

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.