Customer Support Executive

F4P Recruit; Guildford; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A specialist software provider is seeking a Customer Support Executive based in Guildford, UK. The ideal candidate will be customer-focused, possess strong communication abilities, and have a background in customer service. This position involves managing support tickets, answering customer inquiries, and ensuring accurate documentation of interactions. The role offers a salary starting at £25,000, hybrid working arrangements, and various benefits including holidays, pension, and healthcare.

Benefits

£25,000+ salary

Hybrid working

24 days holiday plus bank holidays

Pension

Healthcare

Gym discount

Qualifications

• Customer service or support experience preferred.
• Strong communication skills are essential.
• Reliability and teamwork are important.

Responsibilities

• Triage inbound support tickets to correct teams.
• Answer customer calls and direct inquiries.
• Provide clear communication to customers.

Skills

Customer service or support experience

Excellent verbal and written communication skills

Strong telephone manner

Team-oriented

Tools

CRM or telephony system experience

SQL knowledge

Familiarity with HubSpot

Aircall knowledge

Job description

Overview

Our client is a specialist software provider, looking for a Customer Support Executive to act as the first point of contact for customers. This role suits someone customer-focused with strong communication skills and an interest in working within a tech environment.

Key Responsibilities

• Triage inbound support tickets and route to the correct technical teams
• Answer inbound customer calls and direct enquiries appropriately
• Provide clear, professional customer communication
• Log and document customer interactions accurately
• Support customers with general software-related queries

Skills & Experience

Essential

• Customer service or support / helpdesk experience
• Excellent verbal and written communication skills
• Strong telephone manner
• Team-oriented, reliable, and customer-focused

Desirable

• CRM or telephony system experience
• SQL, reporting tools, or XML knowledge
• Second language (German, Spanish, or French)
• Familiarity with HubSpot and Aircall is a plus

Benefits

• £25,000+ salary (depending on experience)
• Hybrid working (2 days office / 3 days home)
• 24 days holiday + bank holidays
• Pension, healthcare & gym discount
• Free p...