Customer Support Executive

Tennent Caledonian Breweries Ltd.; Glasgow; On-site; GBP 21,000 - 27,000; Full time

Job summary

Tennent Caledonian Breweries Ltd. in Glasgow is seeking a Customer & Sales Support Executive to join the Customer Service team. You will be the main contact for enquiries and issues, delivering professional, informed responses and supporting the Sales Team with high-value accounts.

You will work with cross-functional colleagues to resolve queries, process system-based transactions, and contribute to a culture of trust and service excellence across our hospitality customers in Scotland.

Qualifications

• Experience in customer-facing roles and delivering service excellence.
• High degree of accuracy and attention to detail.
• Excellent written and verbal communication skills.
• Customer-focused with problem-solving mindset.
• Proficient with PC and standard software.
• Sales/Contact Centre experience preferred but not essential.

Responsibilities

• Accurately and efficiently complete system-based transactions to support workload.
• Apply logical approach to customer issues and liaise with Sales on outputs.
• Resolve queries in the best interest of the customer and the company.
• Carry out reporting requirements as necessary.
• Demonstrate positive, role-model behaviour.
• Proactively seek to improve personal performance through training and development.
• Communicate effectively with customers and colleagues.
• Provide support to other areas of the department as needed.
• Develop good working relationships across the business.

Skills

Customer-facing experience

Attention to detail

Excellent written and verbal comms

Problem-solving

PC literate

Sales/Contact Centre experience

Job description

The iconic Wellpark Brewery has stood in the heart of Glasgow for over 450 years and is the home of Tennent’s Direct. We are Scotland’s leading brewer-led distributor, supplying venues with all their drinks needs, from fine wine to draught beer and everything in between. Built on a culture of trust, we are committed to doing what’s best for our customers, our people and our world and we’re proud to say that our team know the Scottish hospitality industry better than anyone. With unique insights and experience, we help shape what the nation is drinking.

About the Role

As a Customer & Sales Support Exec you will be an integral part of the Customer Service team, with a customer-focused attitude and strong communication style. As the main contact for all Customer Service enquiries and issues, you’ll have the ability to quickly identify a solution and implement the action required to reach a resolution. You’ll also be an effective support function for the Sales Team, able to deal with all levels of customers including high profile, high value or specialist accounts. Above all else, you will provide an informed, professional and appropriate response to internal and external enquiries.

Key Accountabilities

• Accurately and efficiently complete all system-based transactions required to support the workload of the department and in line with Business requirements
• Apply logical approach to customer issues to bring about appropriate resolutions and to liaise with the Sales force on outputs
• Resolves queries in the best interest of both the customer and the company
• To carry out any reporting requirements as necessary
• Consistent demonstration of positive, role model behavior
• To proactively seek to improve personal performance through training programmes, coaching sessions and other development opportunities
• Ability to communicate effectively
• Demonstrate flexibility by assisting and supporting other areas of the department and business as and when required
• Develop good working relationships with all other areas of the business

About you

• Experience in previous customer-facing roles
• High degree of accuracy and attention to detail
• Excellent written and verbal communication skills
• Customer focused and a keen interest in problem-solving
• PC Literate
• Sales and/or Contact Centre experience preferred but not essential

About Us

Operating through the Matthew Clark, Bibendum, Tennent’s and Bulmers Ireland brands, the Group has a market leading range, scale and reach including an intimate understanding of the markets it serves.

From grass to glass, and everything in between, we grow, brew, manufacture, market, and deliver some of the world’s favourite drinks. C&C Group’s portfolio of owned/exclusive brands include: Bulmers, the leading Irish cider brand; Tennent’s, the leading Scottish beer brand; Magners the premium international cider brand; as well as a range of fast-growing, premium and craft ciders and beers, such as Heverlee, Menabrea, Five Lamps and Orchard Pig.

We seek to champion and embed sustainability in everything that we do at C&C. While delivering joy to customers, we always shine a light on people and the planet. We have a clear ESG vision delivering to a better world. We respect, support, and develop all our people to be their best, with a focus on results by creating a culture of winning together.

We also recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to delivering on our mission. Therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.