Customer Support Engineering Lead - Hybrid London

OpenAI; City Of London; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading AI research company in London is seeking a User Operations Team Lead to oversee the Customer Support Engineering team. The successful candidate will foster a high-performance culture, manage performance reviews, and facilitate cross-functional collaboration to resolve complex challenges. This role requires over 5 years of leadership experience, strong communication, and excellent project management skills. A hybrid work model is offered, with 3 days in the office each week.

Benefits

Relocation assistance

Hybrid work model

Qualifications

• More than 5 years of leadership experience in a Support, IT, Engineering, or similar environment.
• Strong interpersonal and communication skills to inspire and motivate a team.
• Excellent project management skills with a track record of leading cross-functional projects.

Responsibilities

• Lead and support a team of customer support engineers with mentorship.
• Conduct regular performance reviews and provide feedback.
• Facilitate collaboration between departments for cross-functional initiatives.
• Develop innovative strategies for the user operations team.
• Partner with engineering teams to resolve complex customer issues.

Skills

Leadership

Interpersonal communication

Project management

Strategic thinking

Collaborative mindset

Understanding data science concepts

Job description

A leading AI research company in London is seeking a User Operations Team Lead to oversee the Customer Support Engineering team. The successful candidate will foster a high-performance culture, manage performance reviews, and facilitate cross-functional collaboration to resolve complex challenges. This role requires over 5 years of leadership experience, strong communication, and excellent project management skills. A hybrid work model is offered, with 3 days in the office each week.