Customer Support Engineer I

PROS; United Kingdom; Remote; GBP 30,000 - 40,000; Full time

Job summary

A market-leading technology firm in the United Kingdom seeks a Customer Support Engineer to address technical inquiries via email and phone, build customer relationships, and assist in product utilization. Candidates should have over a year of experience in technical support, exceptional communication skills, and the ability to work independently. The firm offers an engaging environment with opportunities for personal growth.

Qualifications

• 1+ years of experience as a Technical Support Engineer or similar.
• Experience with Windows/Unix OS environments.
• Understanding of databases like MSSQL.
• Excellent written and spoken English.
• Ability to manage multiple tasks in a fast-paced environment.
• Dynamic, self-directed, and able to work independently.
• Very good analytical and problem-solving skills.
• Ability to learn fast.

Responsibilities

• Provide timely answers to customers' technical inquiries over email and phone.
• Develop strong relationships with customers and partners.
• Help customers utilize products effectively.
• Handle customer contacts efficiently and effectively.
• Execute specific platform and software configurations.
• Generate various reports and monitor application performance.
• Maintain up-to-date knowledge of tools and services.

Skills

Technical Support

Application Support

Windows/Unix OS

MSSQL

Analytical skills

Communication skills

Problem-solving skills

Job description

PROS, Holdings, Inc. (NYSE: PRO) provides AI-powered solutions that optimize selling in the digital economy. PROS solutions make it possible for companies to price, configure, and sell their products and services in an omnichannel environment with speed, precision, and consistency. Our customers, who are leaders in their markets, benefit from decades of data science expertise infused into our industry solutions.

A Day in the Life of the Customer Support Engineer:

• Provide timely answers to customers technical inquiries over email and phone;
• Develop strong relationships with customers and partners through daily interactions;
• Help customers get most of the products;
• Ensure that all customer contacts are handled in an efficient, effective and customer‑centric way;
• Execute specific platform and software configurations;
• Generate various reports;
• Monitor applications performance via dedicated tools;
• Maintain up to date knowledge of the tools and services provided by the company. Write detailed descriptions of the investigations/actions performed;
• Escalate complex inquires to peers and management.
• Work on shifts.

Required Qualifications - About you:

• 1+ years of experience as a Technical Support Engineer, Application Support Engineer or similar;
• Experience with Windows/Unix OS environments;
• Understanding of MSSQL or other DB;
• Excellent written and spoken English;
• Ability to prioritize and manage multiple tasks in a fast‑paced environment;
• Dynamic and self‑directed – ability to work independently with little direct supervision;
• Very good analytical and problem‑solving skills;
• Ability to learn fast.

Skills & Personal Characteristics:

• Ownership
• Innovation
• Care

Why PROS?

This is a unique opportunity to join the market leading company that has not only has 30+ years of proven success but also has a significantly under penetrated opportunity in a $30B addressable market. PROS culture and the truly extraordinary people who work here are at the very core of our success. We have a passion for what we do, and we won’t stop until we’ve delivered on our promises. We’re committed to the success of our customers. That’s why we think harder and dream bigger – so our customers can go even further than they ever imagined possible. Our people make PROS stand out from the rest. If you want to be a part of something truly extraordinary, come help us shape the future of how companies compete and win in their markets.

Work Environment:

Most work activities are performed in an office or home‑office environment and require little to moderate physical exertion. Work activities may require periods of extended hours, critical deadlines and stressful situations. To successfully complete the tasks of this position, individuals must be able to communicate clearly (in writing and orally), comprehend business terminology, interpret numerical data.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. This job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.