Customer Support Engineer - French Speaking

Lexis Nexis; City Of London; On-site; GBP 40,000 - 55,000; Full time

Job summary

A leading risk solutions provider is looking for a Support Engineer to join their global customer support team in London. You will engage with customers to address technical inquiries, troubleshoot issues, and maintain service quality. The ideal candidate will have proven customer support experience, proficiency in French, and technical knowledge of SQL and web technologies. The role offers generous benefits including a holiday allowance and health screening.

Benefits

Generous holiday allowance

Health screening

Life Assurance

Pension scheme

Employee discounts

Qualifications

• Proven experience in customer support.
• Excellent oral and written communication in French.
• Familiarity with SQL and basic query generation.
• Knowledge of HTML and related technologies.

Responsibilities

• Provide guidance on software solutions to major companies.
• Ensure service continuity through maintenance and testing.
• Diagnose software issues and escalate when necessary.

Skills

Customer Support experience

Proficient in Oral and written French

Great Customer facing skills

Understanding of SQL

Knowledge of HTML

Knowledge of PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net

Excellent analysis and troubleshooting skills

SDK/Mobile Development

Job description

About the Business

LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management. You can learn more about LexisNexis Risk at the risk.lexisnexis.com

About the team

The role is part of a 24x7 global support team. You may be required to work overnight or weekends, as needed. Occasional travel may also be required. You will be working with customers and other team members in addressing their questions via phone/email about the LNRSG Service

About the role

As the leading provider of integrated physical and digital risk mitigation solutions, we are looking for a highly capable and versatile Support Engineer to join our Customer Support organization. Utilizing their SaaS, passive services monitoring, and enterprise software experience to enhance our technical customer relationships.

Responsibilities

• Providing guidance and validation of software solutions that will allow some of the largest companies in the world do more business online testing and troubleshooting customer integrations, Desktop/Laptop and mobile fingerprinting, API Integrations Policies and rules, escalation and enforcement workflow design.
• Following prescribed software workflow and processes when addressing customer questions and ensuring that the Service continues to function normally through software maintenance, testing and post-deployment
• Discerning when software/technical issues should be escalated and responding to customer’s initial questions on our software products and actively monitoring the service that LNRSG provides.

Requirements

• Proven experience in Customer Support (pre/post sales) experience and proven track record,
• Proficient in Oral and written French
• Great Customer facing skills (email and over the phone)
• Understanding of SQL and generating simple queries
• Knowledge of HTML and at least two of the following technologies; PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net
• Excellent analysis, troubleshooting and debugging skills, in particular with web workflow and websites
• Ability to handle a wide variety of sometimes demanding and complex issues
• SDK/Mobile Development Android/IOS/Java (desirable)

Working for you

We know that your wellbeing and happiness are key to a long and successful career. These are some of the benefits we are delighted to offer:

• Generous holiday allowance with the option to buy additional days
• Health screening, eyecare vouchers and private medical benefits
• Wellbeing programs
• Life Assurance
• Access to a competitive contributory pension scheme
• Save As You Earn share options scheme
• Travel Season ticket loan
• Electric Vehicle Scheme
• Optional Dental Insurance
• Maternity, paternity and shared parental leave
• Employee Assistance Programme
• Access to emergency care for both the elderly and children
• RECARES days, giving you time to support the charities and causes that matter to you
• Access to employee resource groups with dedicated time to volunteer
• Access to extensive learning and development resources
• Access to employee discounts scheme via Perks at Work

We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120.

Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here.

Please read our Candidate Privacy Policy.

We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

USA Job Seekers: EEO Know Your Rights.