Customer Support Engineer

FLIR; Renfrew; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading technology company in Renfrew seeks a Technical Support Engineer to provide expert support for gas detection instruments. The role involves troubleshooting customer issues, conducting on-site training, and collaborating with teams to ensure satisfaction. Candidates should have a degree in Engineering, experience with gas detection equipment, and strong communication skills. This position includes benefits like a pension plan, life assurance cover, and generous holiday allowance.

Benefits

Salary sacrifice-led pension plan

Free life assurance cover

25 days holiday plus 9 public holidays

Employee Assistance Programme

Comprehensive wellbeing programme

Competitive employee discounts platform

Cycle to Work scheme

Company sick pay

Qualifications

• Experience with gas detection equipment or portable electronic instrumentation.
• Proven ability to manage multiple tasks and prioritize effectively.
• Fluency in English; additional languages are a plus.

Responsibilities

• Provide specialized technical support for gas detection equipment.
• Diagnose and resolve issues related to gas detection instruments.
• Conduct on-site customer training, with travel up to 30%.

Skills

Gas detection equipment experience

Communication skills

IT proficiency

Customer support experience

Time management

Education

Degree in Engineering or related field

Job description

Be visionary

Teledyne Technologies Incorporated provides enabling technologies for industrial growth markets that require advanced technology and high reliability. These markets include aerospace and defense, factory automation, air and water quality environmental monitoring, electronics design and development, oceanographic research, deepwater oil and gas exploration and production, medical imaging and pharmaceutical research.

We are looking for individuals who thrive on making an impact and want the excitement of being on a team that wins.

Job Description

At Teledyne Gas Measurement Instruments, we are on a lookout for a Technical Support Engineer with a background in gas detection or portable electronic instrumentation. This role is ideal for someone eager to become a trusted advisor to our customers, offering expert support on our range of gas detection instruments.

What You’ll Do

• Provide specialized technical support for gas detection equipment via phone, email, and other channels.
• Diagnose and resolve issues related to gas detection instruments, ensuring high customer satisfaction.
• Work collaboratively across teams to streamline customer issue resolution.
• Accurately document interactions and maintain detailed customer records.
• Conduct on-site customer training, with travel up to 30%.
• Audit authorized Teledyne GMI Service Centers to uphold our standards.
• Offer comprehensive training on the usage, maintenance, and servicing of gas detection products.
• Take on additional responsibilities as directed by management.

What We’re Looking For

• A degree in Engineering or a related field.
• Experience with gas detection equipment or portable electronic instrumentation.
• Strong understanding of engineering processes and the ability to support related software applications.
• Excellent communication and presentation skills.
• Proven ability to manage multiple tasks and prioritize effectively.
• Previous experience in customer support roles.
• Ability to travel internationally and domestically, with up to 30% travel.
• Fluency in English; additional languages are a plus.
• High proficiency in IT.
• Flexibility to occasionally work late afternoons to support American customers.

Range of Benefits Include

• Salary sacrifice-led pension plan that matches employee contributions up to 7%.
• Free life assurance cover at the value of four times basic annual salary.
• 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).
• Internal reward and recognition scheme linked to internal benefits platform.
• Employee Assistance Programme.
• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health (Medi-cash).
• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
• Cycle to Work scheme.
• Enhanced family-friendly benefits.
• Company sick pay.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.