Customer Support Engineer

Motorola Solutions

Nottingham

On-site

GBP 38,000 - 52,000

Full time

14 days+

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Job summary

Motorola Solutions UKFSO is seeking a Customer Support Engineer to implement systems based on on-site design, perform configuration, testing, cut-over, and post-cut support for our Tetra-based networks. You will advise customers on complex field deployments.

Join a professional engineering team supporting customers across the UK, with opportunities to develop subject-matter expertise, document changes, and collaborate with partners during deployments.

Qualifications

Experience configuring on-site systems and performing basic networked deployments.
Ability to read design documents and perform site verification testing.
Strong communication with customers and channel partners during deployments.

Responsibilities

Perform system configuration for supported solutions.
Conduct site verification testing prior to launch.
Support customers and channel partners during deployment.
Document changes during implementation.
Resolve installation or quality issues promptly.
Maintain mandatory documentation.
Develop and approve Method of Procedure documentation.
Participate in pre-contract oral presentations and customer negotiations.
Maintain subject-matter expertise.
Self-learn independently off-the-job.

Job description

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close‑knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to protect people, property and places. Our solutions foster critical collaboration for safer communities, schools, hospitals, businesses, and ultimately safer nations. Join us in building a safer future.

Department Overview

The UK Field Service Organization is led by professional engineers who support customers across the UK with maintenance solutions. You will work with an engineering team performing system integration, maintenance, and upgrades for our Tetra‑based network systems to protect and serve customers at any time.

Job Description

The Customer Support Engineer (UKFSO) is accountable for implementing systems based on site design specifics, including on‑site configuration, testing, cut‑over, and post‑cut support for Motorola solutions. The Engineer may also provide consultation to internal and external customers on complex field deployments.

Responsibilities

Perform system configuration for supported solutions.
Conduct site verification testing prior to launch.
Support customers and channel partners during deployment.
Document changes during implementation.
Resolve installation or quality issues promptly.
Maintain mandatory documentation.
Develop and approve Method of Procedure documentation.
Participate in pre‑contract oral presentations and customer negotiations.
Maintain subject‑matter expertise.
Self‑learn independently off‑the‑job.

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