Customer Support Engineer

Office Angels; Leicester Forest East; On-site; GBP 80,000 - 100,000; Full time

Job summary

A recruitment agency is seeking a polished Technical Support Engineer / Customer Support Engineer in Leicester Forest East. The role entails managing client relationships and providing technical support in a fast-paced environment. Candidates should have strong communication skills, a degree in a technical field, and at least 3 years of relevant experience. A proactive mindset and willingness to travel are essential for this opportunity.

Benefits

Competitive Salary

Benefits

Qualifications

• 3+ years in a technical sales/account management role in engineering or manufacturing.
• Ability to communicate complex technical information effectively.
• Knowledge of ISO 9001 standards is beneficial.

Responsibilities

• Build relationships with procurement and technical stakeholders.
• Act as link between customers and internal teams.
• Provide technical guidance and solutions.
• Prepare quotations and support technical presentations.
• Attend trade shows and client meetings.

Skills

Customer relationship management

Technical sales support

Interpersonal communication

ERP knowledge

Technical documentation interpretation

Conflict resolution

Education

Degree in Mechanical Engineering or similar technical discipline

Tools

MS Office (Excel, PowerPoint, Word)

Job description

Technical Support Engineer / Customer Support Engineer 💼 Full‑Time | Permanent 💰 Competitive Salary + Benefits 📅 Start Date: ASAP

Are you an experienced Technical Support Engineer with a passion for engineering

Do you thrive in fast‑paced, high‑performance environments where innovation and quality are key? If so, this could be your next big opportunity.

🔧 What You'll Be Doing

• Build and manage strong, long‑term relationships with both procurement and technical stakeholders.
• Act as the key link between customers and internal teams, representing customer needs throughout the business.
• Provide technical guidance, support, and solutions to internal and external stakeholders.
• Prepare customer quotations, present manufacturing feasibilities, and support technical sales presentations.
• Monitor sales performance and KPIs, assisting with strategic planning and budget alignment.
• Attend trade shows, conferences, and client meetings to promote products and strengthen partnerships.
• Conduct market analysis and customer satisfaction reviews, initiating improvements where needed.
• Contribute to product innovation and continuous optimisation.

🧠 What You'll Need to Succeed

• A degree in a technical discipline – Mechanical Engineering preferred.
• Minimum of 3 years' experience in a technical sales/account management role within an engineering or manufacturing setting.
• Excellent interpersonal skills, with the ability to communicate complex information effectively.
• Strong ERP knowledge and proficiency in MS Office (Excel, PowerPoint, Word).
• Ability to read and interpret technical documentation.
• A proactive, team‑oriented approach with a can‑do attitude.
• Knowledge of ISO 9001 standards and product liability is beneficial.
• Willingness to travel when required.

🎯 Personal Attributes

• Communicative and confident with a customer‑first mindset.
• Organised and methodical with the ability to multi‑task.
• Resilient and results‑driven, with excellent conflict resolution skills.
• Passionate about continuous improvement and innovation.
• A strong team player with a self‑motivated approach.

Office Angels is an employment agency and business. We are an equal‑opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Office Angels. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.