Customer Support Engineer

P+S Personnel Services Ltd; Great Yarmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Engineer for a full-time permanent position in Great Yarmouth. This role involves providing first-line technical support for sonar products, assisting customers with technical issues, and conducting product demonstrations. Candidates should have a relevant technical background and practical experience with sonar survey equipment. Attractive benefits include flexible working hours, healthcare, and a pension scheme.

Benefits

Health care

Enhanced pension scheme

25 days holiday allowance

Private medical insurance

Worldwide travel insurance

Flexitime

Annual bonus

Wellbeing events

Qualifications

• Technical education in a relevant discipline to sonar products.
• Demonstrable hands-on experience of sonar survey equipment in the field or base.

Responsibilities

• Provide outstanding technical support to customers by telephone, email, and visits.
• Assist in solving customers' technical issues with support from the Engineering Team.
• Provide on-site demonstrations of sonar products to support sales.
• Carry out installation, commissioning, and upgrades of products.
• Recognize opportunities for product improvements.
• Ensure timely responses to customer communications.

Skills

Technical support

Problem analysis

Communication skills

Team cooperation

Education

Technical education in a relevant discipline

Tools

Sonar survey equipment

Job description

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth.

Role Summary:

In this role you will be responsible for providing first line technical support for a range of sonar products.

Main Responsibilities:

• Provide outstanding technical support to customers by telephone, email and occasional customer visits.
• Assist in solving customers' technical issues together with support from the Engineering Team.
• Provide on-site demonstrations of our sonar products to support sales.
• Carry out installation, commissioning and upgrades of products.
• Report on opportunities for product improvements.
• Ensure communications from customers receive a response within acceptable time frame.
• Promote improvements, upgrades and aftersales opportunities to customers.

Person Specification:

• Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
• Analyse complex issues and problems and come up with rational judgments.
• Demonstrate specialist knowledge and expertise in own area.
• Communicate in a clear, precise and structured way.
• Co‑operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.

Qualifications and Experience:

• Technical education in a relevant discipline to sonar products.
• Demonstrable hands‑on experience of sonar survey equipment in the field or base.

Working Hours & Benefits:

• Monday – Friday (flexible working hours)
• Health care, enhanced pension scheme, death in service benefits
• Excellent remuneration
• 25 days holiday allowance plus statutory bank holidays
• Flexitime with the ability to take an additional day’s leave each month
• Private medical insurance
• Worldwide travel insurance for employee
• Pension with matched contributions up to 8%
• Death in service benefit
• Sick pay
• Bike to work scheme
• Employee assistance scheme
• Free electric vehicle charging on site
• Annual bonus based on company profit
• Wellbeing events.

Although office based the role may require occasional travel to support global customer base.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please apply directly by emailing your CV to [e-mail].