Customer Support Engineer

Reed; Great Yarmouth; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading engineering company in Great Yarmouth is seeking a Customer Support Engineer to provide first-line technical support for sonar products. The ideal candidate will have hands-on experience and a technical education relevant to sonar technology. Benefits include competitive healthcare, flexible working hours, and the opportunity for global travel. This full-time role offers a dynamic work environment focused on customer satisfaction.

Benefits

Competitive healthcare

25 days holiday allowance

Private medical insurance

Pension with matched contributions

Annual bonus based on company profit

Qualifications

• Demonstrated ability to resolve technical issues with a methodical approach.
• Excellent at conducting on-site demonstrations of sonar products.
• Ability to plan, define clear priorities, and allocate resources.

Responsibilities

• Provide outstanding technical support to customers.
• Assist in resolving technical issues with help from the Engineering Team.
• Report on product improvement opportunities.

Skills

Hands-on experience with sonar survey equipment

Analytical skills

Excellent communication skills

Teamwork skills

Education

Technical education relevant to sonar products

Job description

Customer Support Engineer

• Annual Salary:Up to £55K DOE & Company Bonus
• Location:Great Yarmouth
• Job Type:Full-time, Flexible Working Hours

Reed Engineering are working with an amazing company who are looking for someone to join their innovative team as a Customer Support Engineer, where you will play a crucial role in providing first-line technical support for our cutting-edge sonar products. This position is based in our Great Yarmouth office and offers a dynamic work environment with the opportunity for occasional global travel to support our extensive customer base.

Day-to-day of the role:

• Provide outstanding technical support to customers via telephone, email, and occasional customer visits.
• Assist in resolving technical issues with support from the Engineering Team.
• Conduct on-site demonstrations of our sonar products to support sales initiatives.
• Perform installation, commissioning, and upgrades of products.
• Report on opportunities for product improvements and ensure customer communications are responded to within an acceptable timeframe.
• Promote improvements, upgrades, and aftersales opportunities to customers.

Required Skills & Qualifications:

• Technical education in a discipline relevant to sonar products.
• Demonstrable hands‑on experience with sonar survey equipment, either in the field or at a base.
• Ability to use a methodical and systematic approach, plan ahead, define clear priorities, and allocate resources effectively.
• Strong analytical skills to address complex issues and make rational judgments.
• Specialist knowledge and expertise in the field of sonar technology.
• Excellent communication skills, with the ability to convey information clearly and precisely.
• Strong teamwork skills, with a proven ability to cooperate well with others and share knowledge, experience, and support in pursuit of team goals.

Benefits:

• Competitive health care and enhanced pension scheme.
• Death in service benefits.
• 25 days holiday allowance plus statutory bank holidays.
• Flexi‑time with the ability to take an additional day’s leave each month.
• Private medical insurance and worldwide travel insurance.
• Pension with matched contributions up to 8%.
• Death in service benefit and sick pay.
• Bike to work scheme and employee assistance scheme.
• Free electric vehicle charging on site.
• Annual bonus based on company profit.
• Wellbeing events.

To apply for the Customer Support Engineer position, please submit your CV and cover letter detailing your relevant experience and why you are interested in this role.