Customer Support Engineer

P&S Personnel Services Limited; Great Yarmouth; On-site; GBP 60,000 - 80,000; Full time

Job summary

A recruitment agency is seeking a Customer Support Engineer to provide technical support, conduct product installations, and ensure client satisfaction. The role offers benefits such as flexible working hours, health care, and travel insurance. Located in Great Yarmouth, this position is ideal for those with technical education and hands-on experience with sonar equipment.

Benefits

Health care

Enhanced pension scheme

25 days holiday allowance

Private medical insurance

Annual bonus based on company profit

Employee assistance scheme

Qualifications

• Hands-on experience with sonar survey equipment.
• Ability to analyse complex issues and communicate solutions.

Responsibilities

• Provide outstanding technical support to customers.
• Assist in solving customer's technical issues.
• Conduct installation and upgrades of products.
• Ensure timely responses to customer communications.

Skills

Technical support

Communication skills

Analytical skills

Team cooperation

Education

Technical education in a relevant discipline

Tools

Sonar survey equipment

Job description

Role Summary

P+S Personnel are pleased to be working on behalf of our clients, who are currently looking for a Customer Support Engineer on a full-time, permanent basis to join their team in Great Yarmouth.

Main Responsibilities

• Provide outstanding technical support to customers by telephone, email and occasional customer visits.
• Assist in solving customer's technical issues together with support from the Engineering Team.
• Provide on-site demonstrations of our sonar products to support sales.
• Carry out installation, commissioning and upgrades of products.
• Report on opportunities for product improvements.
• Ensure communications from customers receive a response within acceptable time frame.
• Promote improvements, upgrades and aftersales opportunities to customers.

Person Specification

• Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively.
• Analyse complex issues and problems and come up with rational judgments.
• Demonstrate specialist knowledge and expertise in own area.
• Communicate in a clear, precise and structured way.
• Co-operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.

Qualifications and Experience

• Technical education in a relevant discipline to sonar products.
• Demonstrable hands-on experience of sonar survey equipment in the field or base.

Working Hours & Benefits

• Monday - Friday (flexible working hours)
• Health care, enhanced pension scheme, death in service benefits
• Excellent remuneration
• 25 days holiday allowance plus statutory bank holidays
• Flexitime with the ability to take an additional day's leave each month
• Private medical insurance
• Worldwide Travel insurance for employee
• Pension with matched contributions up to 8%
• Death in service benefit
• Sick pay
• Bike to work scheme
• Employee assistance scheme
• Free electric vehicle charging on site
• Annual bonus based on Company profit
• Wellbeing events.

Although office based the role may require occasional travel to support global customer base.

If this is a role you are interested in, please apply online ensuring your CV is up to date.

Alternatively, please apply directly by emailing your CV.