Customer Support Engineer

Technique Recruitment Solutions; Great Yarmouth; On-site; GBP 46,000 - 55,000; Full time

Job summary

A leading technology solutions provider in Great Yarmouth is seeking a Customer Support Engineer. You will provide technical support and installations for innovative sonar technology products. The ideal candidate has technical education in a relevant field and experience with sonar survey equipment. This role offers excellent benefits, including a company bonus and flexible working hours.

Benefits

25 days holiday allowance

Flexi-time

Private medical insurance

Worldwide travel insurance

Pension with matched contributions

Death in service benefit

Sick pay

Bike to work scheme

Employee assistance scheme

Free electric vehicle charging

Annual bonus based on company profit

Wellbeing events

Qualifications

• Demonstrable hands-on experience of sonar survey equipment.
• Ability to communicate in a clear, precise and structured way.
• Use a methodical and systematic approach to solve complex issues.

Responsibilities

• Provide outstanding technical support to customers.
• Assist in solving customer's technical issues.
• Provide on-site demonstrations of sonar products.
• Carry out installation, commissioning and upgrades.

Skills

Technical support

Customer service

Problem-solving

Communication

Education

Technical education in a relevant discipline

Tools

Sonar survey equipment

Job description

Customer Support Engineer

Location: Great Yarmouth
Salary: Up to 55k DOE & Company Bonus

Our client are a leading provider of high quality innovative sonar technology solutions for survey applications spanning inland waterways, inshore, nearshore and offshore environments to full ocean depth. They specialise in the design, development, manufacture, and commissioning of advanced side scan, bathymetry, and sub‑bottom profiling sonar‑systems. They are looking for a Customer Support Engineer, a self‑starter who can learn and understand our products inside‑out; understand the sonar equipment marketplace and our competitors; provide customer support and installations; spot opportunities when talking to customers for up‑selling; arrange testing and inspections of returned equipment.

Remuneration and Benefits

• 25 days holiday allowance plus statutory bank holidays
• Flexi‑time with the ability to take an additional day's leave each month
• Private medical insurance
• Worldwide travel insurance for employee
• Pension with matched contributions up to 8%
• Death in service benefit
• Sick pay
• Bike to work scheme
• Employee assistance scheme
• Free electric vehicle charging on site
• Annual bonus based on company profit
• Wellbeing events

Key Accountabilities

• Provide outstanding technical support to customers by telephone, email and occasional customer visits.
• Assist in solving customer's technical issues together with support from the Engineering Team.
• Provide on‑site demonstrations of our sonar products to support sales.
• Carry out installation, commissioning and upgrades of products.
• Report on opportunities for product improvements.
• Ensure communications from customers receive a response within acceptable time frame.
• Promote improvements, upgrades and after‑sales opportunities to customers.
• Although office based the role may require occasional travel to support our global customer base.

Qualifications and Experience

• Technical education in a relevant discipline to sonar products.
• Demonstrable hands‑on experience of sonar survey equipment in the field or base.

You are able to:

• Use a methodical and systematic approach, plan ahead, define clear priorities and allocate resources effectively and analyse complex issues and problems and come up with rational judgments, demonstrate specialist knowledge and expertise in own area and communicate in a clear, precise and structured way.
• Co‑operate well with others, share knowledge, experience, information and support others in the pursuit of team goals.

Technique‑Recruitment Solutions Ltd is a proud equal opportunities employer, dedicated and specialist to the engineering and manufacturing industries. We work and support some of the most well‑known companies in Norfolk and Suffolk. These vacancies are being advertised on behalf of Technique‑Recruitment Solutions Ltd who are operating as an employment business and employment agency.