Customer Support Engineer

Black Nova Group; City Of London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A technology company is seeking a Customer Support Engineer to solve client integration challenges using Python and workflow tools. You will collaborate with clients and internal teams to enhance automation processes. The ideal candidate has a Bachelor’s degree in a related field and at least 2 years of experience in technical support for SaaS platforms, with strong problem-solving and communication skills. This role offers a hybrid working model.

Qualifications

• Must be comfortable writing, debugging, and deploying Python scripts for automation.
• 2+ years of experience in technical support or solutions engineering.
• Solid understanding of APIs (REST/JSON, OAuth).

Responsibilities

• Work directly with clients to solve integration challenges.
• Write and debug Python scripts to handle client-specific needs.
• Support workflow automation and integration extensions using n8n or similar tools.

Skills

Python

Problem-solving

Analytical skills

Communication

Education

Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience

Tools

n8n

Zapier

Xero

MYOB

QuickBooks

Job description

Customer Success • Varicon Nepal Office • Hybrid

Customer Support Engineer

Leverage Python, APIs, and workflow tools like n8n to solve client integration challenges and explore AI—be the technical problem-solver at the heart of our SaaS platform.

We usually respond within a week

We are seeking a Customer Support Engineer with strong technical skills to support clients in using our platform’s integrations with accounting systems such as Xero, MYOB, and QuickBooks. While our Engineering team has built the core integrations, clients often have specific workflows, advanced use cases, or custom needs. You will work directly with clients to resolve issues, extend workflows, and provide technical solutions using Python, workflow automation tools (n8n, Zapier, etc.), and emerging AI capabilities.

You will collaborate closely with the Customer Success onboarding team to support new clients and with the Engineering team to escalating and resolve advanced product issues.

Key Responsibilities:

• Work directly with clients to solve integration challenges, troubleshoot sync issues, and clarify workflows.

• Write and debug Python scripts to handle client-specific needs, data transformations, and automation tasks.

• Support workflow automation and integration extensions using tools like n8n, Zapier, or similar platforms.

• Partner with the Customer Success onboarding team during client rollouts, providing technical guidance and hands‑on support.

• Collaborate with the Engineering team on complex bugs, unusual edge cases, or new integration requests.

• Help clients explore how AI features can be used within their workflows (e.g. document parsing, smart data checks, automated insights).

• Document client scenarios, technical solutions, and best practices for both internal and external use.

• Act as the bridge between customers and internal teams, ensuring client feedback informs product improvements.

Requirements:

• Bachelor’s degree in Computer Science, IT, Engineering, or equivalent experience.

• Strong knowledge of Python — must be comfortable writing, debugging, and deploying scripts for automation and integrations.

• 2+ years of experience in technical support, integration support, or solutions engineering for SaaS/ERP platforms.

• Solid understanding of APIs (REST/JSON, OAuth), authentication, and data formats (CSV, XML, JSON).

• Experience working with accounting/ERP platforms (Xero, MYOB, QuickBooks).

• Strong problem-solving and analytical skills.

• Excellent communication skills with the ability to explain technical solutions to non-technical users.

Nice to Have (Plus):

• Experience with workflow automation platforms (n8n, Zapier, Workato, etc.).

• Familiarity with AI concepts (natural language processing, data enrichment, AI-powered automation).

• Knowledge of accounting processes (invoicing, reconciliation, payroll).

• Familiarity with support tools (Zendesk, Jira, Freshdesk, Intercom).

Department: Customer Success. Locations: Varicon Nepal Office. Remote status: Hybrid.