Customer Support Engineer

Stott and May; City of Edinburgh; Hybrid; GBP 100,000 - 125,000; Full time

Job summary

A leading consulting firm is seeking an experienced Customer Support Engineer for a contract role in Edinburgh. This position involves delivering high-quality support and GIS solutions while building cross-functional skills in a mission-critical environment. The ideal candidate has 10-12 years of experience in GIS and proficiency in the Smallworld Product Suite, alongside skills in Java and SQL.

Qualifications

• 10–12 years of hands-on experience in GIS support and development roles.
• Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office).
• Strong hands-on experience with Magik.

Responsibilities

• Analyse, design, code, implement, and test GIS solutions.
• Maintain documentation of the entire process and provide continuous updates to stakeholders.
• Support project delivery across multiple domains and contribute to system enhancements.

Skills

GIS support and development

Smallworld Product Suite proficiency

Magik experience

Java programming

SQL knowledge

Oracle experience

Tools

Smallworld Product Suite

ESRI ArcGIS suite

Job description

Customer Support Engineer

Location: Edinburgh, UK(Hybrid: 2–3 days per week on-site)
Contract Type: Inside IR35
Day Rate: Market Rate

Role Overview

We are seeking an experienced Customer Support Engineer to join our team on a contract basis.This role provides the chance to work across multiple domains, build expertise in diverse technologies, and develop valuable cross-functional skills within a mission-critical GIS environment.

You will be responsible for delivering high-quality support and development across a range of GIS systems and technologies, primarily within the Smallworld Product Suite, with additional exposure to regulatory, third-party and customer-specific customisations.

Key Responsibilities

• Analyse, design, code, implement, and test GIS solutions

• Maintain documentation of the entire process and provide continuous updates to stakeholders

• Support project delivery across multiple domains and contribute to system enhancements

• Deliver high-quality GIS solutions and customer-specific customisations

• Work with regulatory and third-party product integrations

Essential Skills & Experience

• 10–12 years of hands-on experience in GIS support and development roles

• Proficiency in the latest versions of the Smallworld Product Suite (PNI / Electric Office)

• Strong hands-on experience with Magik

• Experience with Java, SQL, and Oracle

• Knowledge of SWMFS DBA, VMDS, and core GIS modules (PNI, Core SW4, SW5, EO, GDO, GTO, GSS, GSA, DM, MES, NRM, K8)

• Experience delivering customer-specific customisations and working with local regulatory or third-party products

Desirable Skills

• Understanding of the Software Development Life Cycle (SDLC)

• Experience with ESRI ArcGIS suite

• Familiarity with OpenGIS standards