Customer Support Coordinator

Brellis Recruitment; Nuneaton; On-site; GBP 29,000; Full time

Job summary

A recruitment agency in the UK is seeking a Customer Support Coordinator in Nuneaton. This role involves managing customer relationships, addressing inquiries through various channels, and contributing to service improvement initiatives. The ideal candidate will have a strong customer service background, excellent communication skills, and experience with CRM systems. The position offers a salary of £28,275 and requires a full UK driving license.

Qualifications

• Ability to manage relationships at all levels.
• Ability to adapt in a fast-moving environment.
• Full UK driving license or travel ability.

Responsibilities

• Manage customer relationships and communication for service delivery.
• Address customer inquiries via phone and CRM systems.
• Assist with customer campaigns and order processing.
• Support KPI reporting and escalate issues.
• Participate in ongoing training and development.

Skills

Strong customer service background

Excellent communication skills

Problem-solving skills

Process-driven mindset

Experience with CRM systems

Education

Relevant customer service qualification

Tools

SAP ECC6

SAP S4Hana

Freshdesk

RingCentral

MS Office

Job description

Overview

Customer Support Coordinator

Location: Nuneaton
Salary: £28,275
Hours: Monday to Friday, shift rota between 08:00 - 18:00

Responsibilities

• Manage customer relationships and communication for all aspects of service and delivery.
• Address customer inquiries via phone, CRM systems, live chat, or instant messaging.
• Maintain performance metrics and complete daily tasks efficiently.
• Assist with customer campaigns, including order processing and stock data management.
• Support KPI reporting and escalate issues when necessary.
• Identify customer issues and contribute to service improvement initiatives.
• Maintain detailed documentation for customer service processes.
• Participate in ongoing training and professional development.
• Work closely with cross-functional teams to resolve queries and enhance service delivery.
• Adapt to business needs and support a culture of continuous improvement.
• Ensure compliance with health and safety policies.

Qualifications

• Strong customer service background with the ability to manage relationships at all levels.
• Excellent communication and problem-solving skills.
• Ability to adapt to change in a fast-moving environment.
• Process-driven with a focus on service improvement and efficiency.
• Experience with CRM and customer service systems (SAP ECC6, SAP S4Hana, Freshdesk, RingCentral, MS Office preferred).
• Relevant customer service qualification or equivalent experience.
• Full UK driving license or ability to travel if required.
• INDL