Customer Support Coordinator

Energy Assets Ltd; Lancashire; On-site; GBP 24,000 - 28,000; Full time

Job summary

A leading utility infrastructure company in the United Kingdom is looking for a Customer Support Coordinator to deliver exceptional customer service. Responsibilities include managing customer projects, handling escalations, and collaborating with teams. Ideal candidates will have a customer service background and excellent communication skills. This full-time role offers a competitive salary of £26,025 plus potential bonuses, along with ample holiday and growth opportunities.

Benefits

Competitive Salary & Bonus

30 days holiday, increasing to 35

Job Security & Stability

Support & Well-being

Friendly, Inclusive Culture

Growth & Development Opportunities

Qualifications

• Previous experience in customer service, preferably in fast-paced industries.
• Strong organisational and time management skills to handle multiple priorities.
• Excellent written and verbal communication skills.

Responsibilities

• Provide outstanding customer service and solve customer inquiries.
• Manage customer projects and liaise with internal teams.
• Handle customer escalations using problem-solving skills.

Skills

Customer service experience

Organisational skills

Communication skills

Tech-savvy

Solution-oriented approach

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

As a Customer Support Coordinator, you will play a key role in delivering exceptional customer experiences. Your day-to-day responsibilities will include:

• Providing outstanding customer service - responding to customer inquiries, solving problems, and ensuring their needs are met efficiently.
• Managing customer projects - tracking requests from start to finish, liaising with internal teams to ensure smooth operations.
• Handling customer escalations - using problem-solving skills to resolve issues professionally and confidently.
• Collaborating with key stakeholders - working closely with sales and operational teams to support business growth.
• Maintaining service level agreements (SLAs) - monitoring customer/supplier requirements, tracking project costs, and highlighting key opportunities.
• Administrative support - assisting with new business requests and contract renewals to keep workflows efficient.
• Driving continuous improvement - proactively identifying ways to enhance processes, service delivery, and customer satisfaction.

Who Are We Looking For?

We're seeking a proactive and customer-focused individual who thrives in a fast-paced environment. You'll be a great fit if you have:

• Previous experience in customer service – whether from an office, retail, hospitality, or other fast‑paced industries.
• Strong organisational and time management skills – able to juggle multiple priorities effectively.
• Excellent communication skills – both written and verbal, with a professional and friendly approach.
• A tech‑savvy mindset – comfortable using Microsoft Excel, Word, and Outlook.
• A solution‑oriented approach – someone who can take ownership of challenges and drive positive outcomes.

Ready to Join Us?

Founded in 2005, we are a nationwide leader in utility infrastructure solutions, delivering:

• Innovative metering and data services
• Future‑proofed network construction and ownership solutions
• Sustainable, low‑carbon energy services

We partner with major energy suppliers and utility companies to provide top‑tier services to some of the UK's most prestigious brands and public sector organisations. As a company, we are committed to inclusivity, innovation, and long‑term career growth – and we welcome applicants from all backgrounds who are legally eligible to work in the UK.

Why Join Us?

We believe in rewarding talent, fostering career progression, and maintaining a healthy work‑life balance. Here's what you can expect when you join our team:

• Competitive Salary & Bonus – Earn a starting salary of £26,025, with the potential to receive an annual performance‑based bonus.
• Excellent Work‑Life Balance – Enjoy 30 days of holiday, increasing to 35 days over time.
• Job Security & Stability – Join a financially robust company in a thriving industry with long‑term career prospects.
• Support & Well‑being – Benefit from our critical injury scheme, ensuring you’re looked after should an unexpected event occur.
• Friendly, Inclusive Culture – Become part of a welcoming and diverse team where your contributions are valued.
• Growth & Development Opportunities – With our end‑to‑end, meter‑to‑main solutions, you’ll have plenty of chances to develop your skills and progress your career.

What Will You Be Doing?

Details of daily duties and assignments as outlined above.