Customer Support Coordinator

Arcus Solutions; England; On-site; GBP 26,000; Full time

Job summary

A customer service company in Redditch is seeking a Customer Support Coordinator to be the first point of contact for stores. The role involves handling calls, creating work orders, and providing information to stores. Ideal candidates should have a customer service background and excellent problem-solving skills. The position offers a salary of £25,397 plus bonuses, extensive annual leave, and opportunities for career progression.

Benefits

Salary of £25,397 per annum

4% bonus

25 days annual leave + Bank Holidays

Group personal pension scheme

Life Assurance

Funded Training Sponsorship Scheme

Discounts and vouchers

Qualifications

• Experience in a call center or retail sector.
• Ability to learn and retain information quickly.
• Confident phone manner and assertiveness.

Responsibilities

• Act as the first point of contact for all stores.
• Handle reactive calls and create Work Orders.
• Provide updates to stores and chase Engineers as required.

Skills

Customer service experience

Problem-solving skills

Listening skills

Job description

Do you have customer service experience?

Enjoy being the first point of contact?

Yes? I may have the ideal role for you

We require Customer Support Coordinators to join us on a permanent basis, at our Redditch site. Working on a rotating 40-hour basis: Mon - Fri (06:00 - 14:00 / 12:00 - 20:00) and every other weekend. When working the weekend, you'll have staggered days off in the week to compensate.

You'll be joining as our first point of contact for all stores requiring our assistance. You'll take reactive calls, create Work Orders, chase Engineers as and when required and provide stores with updates.

You'll have a confident phone manner, being assertive when required. It'll be challenging at times when you won't be able to provide a store with the answer they want, delivering that news may be hard for you. But the rewarding aspect is when you receive positive feedback advising the difference you made. You'll have a great ability to learn and retain information as speed, as you'll be using several systems and knowing which Engineer to send for which job is essential.

For the right candidate there is an opportunity for you to complete an apprenticeship. Providing you with opportunities for career progression if that's what you're looking for.

If you have a 'can-do' attitude, are flexible, having great listening and problem-solving skills. Have experience within either call centre or any type of retail sector, then we want to hear from you!

Benefits

• Salary: £25,397 per annum
• 4% bonus, subject to achievement of targets
• 25 days annual leave + Bank Holidays.
• Group personal pension scheme of matched contributions between 5% and 6%
• Life Assurance
• Funded Training Sponsorship Scheme
• Discounts, vouchers, and financial aid programs

Don't miss out on this great opportunity, and apply today by clicking on the 'apply' button.