Customer Support Consultant

High Speed Training Limited; Ilkley; Remote; GBP 20,000 - 30,000; Full time

Job summary

A growing online training company in the UK is seeking a Customer Support Consultant who will assist customers with online training needs. This role involves collaborating with a customer-focused team and providing exceptional service through various channels. The ideal candidate will have strong communication skills, a passion for customer service, and the ability to work in a flexible remote-first environment. Join us to help expand our customer base and support our mission of delivering high-quality training content.

Qualifications

• A genuine interest in working with customers and providing VIP customer service.
• Excellent written and verbal communication skills.
• An organised and methodical approach.

Responsibilities

• Collaborate to help customers solve their online training needs.
• Manage course enquiries and build relationships.
• Provide exceptional customer service and VIP after-sales support.

Skills

Customer service orientation

Communication skills

Organisational skills

Problem-solving

Job description

Position Overview

As our company maintains growth, and our product range diversifies, we are looking for a Customer Support Consultant to build excellent levels of rapport with our customers to assist with the expansion of our customer base. You'll work alongside a customer-focused team supporting customers via various contact methods including phone, email and live chat, and through our social media and reviews pages. You'll be encouraged to use your initiative and judgement to help resolve their issues, building relationships and representing the business with professionalism at all times. We pride ourselves on our high standard of customer service, making this a great opportunity for someone with a genuine desire to provide excellent customer service. This is an exciting time for our growing business, we have ambitious plans and are looking for passionate and talented individuals to help us achieve our mission.

Responsibilities

• This role is about collaborating to help customers solve their online training needs, supporting business growth and maintaining customer retention levels.
• This is a customer service-oriented position, and it will require you to be self-motivated and organised in order to communicate effectively via phone and email and any other channels.
• You will be responsible for managing course enquiries, building relationships, assisting customers with placing orders, and delivering VIP customer after-sales support.
• Providing exceptional customer service is really important to us and we are looking for someone who shares this value.
• You’ll be given all the tools you need to confidently demonstrate our products and be a successful business representative. We’re proud of the training solutions we offer, and want to help more companies use them – that’s your role! Having fun both inside and outside work is really important to us so we have a highly motivated activities committee who organise regular events, both in person and virtually.

Company Values and Culture

We are big believers in the impact we have on the world being a positive one with our “giving something back” group focusing on volunteering opportunities, our environmental impact, charitable giving and course donations. Inclusion at High Speed Training: We care about our people and support each other so we can bring our whole selves to work each day. We are inclusive, value diversity and celebrate our individuality.

As an equal opportunity employer, we do not discriminate on the basis of age, disability, race, religion or belief, gender reassignment, marital and civil partnership status, pregnancy and maternity, sex or sexual orientation. We are committed to ensuring equal opportunities for all applicants so please let us know if you require any adjustments that we can accommodate as part of our application process. Having been awarded the prestigious accolade from Best Companies for our “world class” levels of engagement, we recently secured our place as the 4th best company to work for in the Education and Training sector.

Remote First Policy

We fully support our staff to work in a flexible way that allows them to balance all of their commitments both inside and outside of work, that lets them be at their best, whether that’s on‑site at either our Ilkley head office, our dedicated office space in central Leeds, at business lounges across the country or based remotely anywhere in the UK. Our “remote first” policy means we want everyone to work where they are happiest and most productive and we’ll provide you with the set up you need to work beyond the traditional office environment. We are therefore open to applications no matter where you are located in the UK and our interview and onboarding process is fully virtual.

Qualifications

• A genuine interest in working with customers and providing VIP customer service.
• The ability to demonstrate product features and identify the customers’ needs.
• An organised and methodical approach.
• Excellent written and verbal communication skills.
• The ability to identify and gather key customer and market information.
• A receptive, inquiring, tactful and responsive attitude with a pleasant phone manner.
• A professional and positive attitude.
• Motivation and drive to excel.
• Competence at using computer systems.
• An intuitive thinker with the initiative to problem‑solve and adapt to situations.
• Commitment to your continuous development.

About the Company

High Speed Training has grown from our launch in 2008 to a team of over 100 people, dedicated to delivering high‑quality, engaging online training content and empowering our learners with the knowledge to make their workplace the safest it can be.

Our team is made up of talented and passionate individuals, who genuinely care about the work they are doing to help our learners to develop and pursue their goals. Find out more: Our people are at the heart of our business and create a welcoming work environment where we collaborate, have fun and celebrate our success together. We are proud to have achieved a 3‑star rating showcasing our “world class” levels of engagement, the highest accolade from Best Companies.