Customer Support Co-ordinator

TLP People; Epsom; Hybrid; GBP 25,000 - 30,000; Full time

Job summary

A recruitment agency is seeking a dedicated Customer Support professional in Epsom to deliver excellent service for a global automotive partner. This hybrid role involves responding to inquiries, ensuring accurate communications, and meeting service targets. The ideal candidate will possess strong interpersonal skills, a commitment to customer satisfaction, and a proactive approach to problem-solving. Competitive salary of £30,000 with a generous benefits package offered.

Benefits

Performance related bonus

Pension

Access to car scheme

Birthday voucher

Cycle Scheme

Discounted onsite gym membership

Subsidised Café and Canteen

25 days holiday + all bank holidays

Qualifications

• Strong interpersonal skills and attention to detail.
• Empowering decision-making to deliver right outcomes.
• Ability to provide excellent service to high expectations.

Responsibilities

• Respond to customer enquiries through multiple channels.
• Deliver a memorable experience using good customer skills.
• Ensure accurate recording of communications in company systems.
• Provide appropriate and relevant advice to customers.
• Adopt the right brand tone in customer communications.
• Contribute towards departmental Service Level Agreements.

Skills

Excellent written and customer service skills

PC literate

Ability to learn new systems & processes quickly

Common sense

Customer-first mindset

Great listening skills

High level of attention to detail

Enthusiasm for personal development

Job description

Job Description

Customer Support – Deadline 14th November

• £30,000 £ / Year
• Salary £30,000
• Hybrid working (3 days per week in the office)
• Permanent
• ASAP start
• Near Epsom, Surrey (due to location own transport is beneficial)
• Generous benefits package (Performance related bonus, Pension, access to their car scheme, Birthday voucher, Cycle Scheme, discounted onsite gym membership, subsidised Café and Canteen, 25 days holiday + all bank holidays)

TLP have been working with Toyota (GB) PLC for over 25 years and are a trusted partner. This role will be employed by TLP (secondment to Toyota (GB) PLC)

Our client, a global automotive company, has an exciting opportunity for someone who is passionate about delivering brilliant customer service, and who would like to work somewhere that offers genuine career progression and advancement opportunities, where people are acknowledged and rewarded for their achievements and hard work.

The ideal candidate would have excellent interpersonal skills and strong attention to detail. It is also crucial that you have a strong work ethic but bring your sense of fun and enjoy contributing within a team.

Key responsibilities :

While there are many facets to this highly rewarding role, the fundamental responsibilities focus on delivering effective customer communications, information supply and resolving problems.

• Respond to customer enquiries through multiple channels – these include inbound / outbound telephone communication, email, social media and web chat services.
• Use yourpersonalityand yourexcellent customer skillsto deliver a memorable experience
• Ensure the information you record in company systems accurately reflects thecommunicationsyou have with customers
• Make sure thatadviceyou give isappropriateandrelevant
• Produce afantastic quality of customer communication, adopting the right brand tone whilst using your skills to adapt to each customer as an individual
• Be focused onpersonal productivityand contribute towards the departmental Service Level Agreements by meeting / exceeding all individual and team targets
• Work independently, within a framework, and makeempoweringdecisionsto deliver the right customer outcomes
• Beengagingand have an ability tobuild a rapportwith customers, business partners and colleagues

You will need to be a sympathetic individual with a good knowledge of customer needs. This will allow you to be able to provide an excellent service to Toyota’s customers where the expectation is high.

Skills & Experience :

• Excellent written and customer service skills is essential
• PC literate
• Ability to learn new systems & processes quickly and apply them accurately
• Common sense and open-minded approach to dealing with queries
• Be an ambassador for the customer’s voice within the business
• To be confident with a “customer-first” mindset
• Have great listening skills and a high level of attention to detail in everything you do
• Have an enthusiasm for personal development goals

Full job description available.