Customer Support Co-ordinator

NHBC; Belfast; On-site; GBP 28,000; Full time

Job summary

A leading housing warranty organization in Belfast seeks a Customer Support Co-ordinator to provide top-notch service to builders and developers in Northern Ireland. You will manage documentation and assist stakeholders, requiring strong administration and communication skills. This full-time role offers a salary of £28,000 plus benefits like 27 days leave and an enhanced pension scheme.

Benefits

27 days annual leave + bank holidays

Enhanced pension scheme (up to 10.5%)

Life assurance

Subsidised private medical insurance

Employee discounts platform

Two days volunteer leave

Enhanced maternity and paternity leave

Qualifications

• Experience in a busy customer support environment.
• Ability to manage your own workload and prioritise effectively.
• Great communication skills across various platforms.

Responsibilities

• Handle calls and online requests swiftly and accurately.
• Support builders and developers through various processes.
• Act as the admin point for site management documentation.

Skills

Strong administration skills

Confident communication skills

IT skills (Word, Excel, Outlook)

Proactive and organized

Problem-solving abilities

Rapport-building skills

Education

GCSE grade C or above in English and Maths

Tools

Word

Excel

Outlook

Job description

Overview

Job role: Customer Support Co-ordinator

Salary: £28,000 + 6% performance bonus

Working location: Belfast Office

Employment type: Full time, Permanent

Additional information: Interviews are likely to take place during the week commencing 8th December.

Job summary:

We’re looking for a Customer Support Co-ordinator to join our Belfast team, providing first-class service to builders, developers, and inspection teams across Northern Ireland. This role is all about problem-solving, guiding customers through processes, and ensuring everything runs smoothly behind the scenes. You’ll play a key part in supporting our stakeholders, managing important site documentation, and helping us deliver on our promise of excellent customer service.

What you’ll be doing:

• Handling calls, emails, and online requests, making sure everything is dealt with quickly and accurately
• Supporting builders and developers through registration and site processes, ensuring all details are correct
• Acting as the go‑to admin point for site and plot management documentation
• Assisting with financial processes such as invoices, credits, and pricing approvals
• Taking ownership of queries, escalating when needed, and ensuring a timely resolution
• Providing flexible support across the wider Customer Services team during busy periods
• Supporting and working closely with the Northern Ireland Regional Director’s PA

What we’re looking for:

• Strong administration skills with experience in a busy customer support environment
• Confident communication skills – written, verbal, and over the phone
• IT skills (Word, Excel, Outlook) and comfortable with online systems
• A proactive, organised, and detail‑focused approach
• Ability to manage your own workload, prioritise effectively, and solve problems
• Great rapport‑building skills and the ability to stay calm with unhappy customers
• GCSE grade C or above in English and Maths

What we offer

Our benefits package includes:

• 27 days annual leave + bank holidays
• holiday purchase scheme
• enhanced pension scheme (up to 10.5%)
• life assurance
• subsidised private medical insurance
• employee discounts platform
• two days volunteer leave
• enhanced maternity, paternity, adoption leave and pay for all new parents

+ many more!

Who we are

At NHBC, we pride ourselves on being truly unique. No other organisation in our sector matches the range of services and scale we provide. As the market leader, we are recognised as the go‑to for new home warranties and insurance. Our team is united by a core purpose: to raise the standards of house building and protect homeowners.

Why you should join us

As a modern, family‑friendly employer, we’re in a phase of rapid growth, embracing technology, data and new ways of working. We’re seeking passionate, skilled and driven individuals to join us on this exciting journey.

Once onboard, you’ll have access to fantastic opportunities for personal and career growth. You’ll receive thorough training, continuous development and the chance to earn recognised qualifications and professional memberships to support your journey.

We support flexible working and encourage our colleagues to find a balance that suits them. While we may not be able to accommodate every request, we’re always happy to have a conversation about flexible working arrangements.

Our inclusive culture

We are dedicated to fostering an inclusive culture where everyone feels empowered to bring their authentic selves to work. We firmly believe in the right of all our employees and customers to be treated fairly, with dignity and respect, and free from discrimination. Our active employee networks support colleagues and their allies, providing safe spaces for open conversations and idea‑sharing.