Customer Support Co-Ordinator

Brook Street; Bargate; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading boiler manufacturer in Belper is seeking an experienced Customer Support Co-ordinator to enhance their service operations team. This role focuses on delivering exceptional support to Field Engineers and Contractors, managing the ordering of parts and scheduling communications effectively. Candidates must possess strong administrative skills, familiarity with SAP and Salesforce, and the ability to identify process improvements. The position offers comprehensive training, annual bonuses, and additional employee benefits.

Benefits

Comprehensive training

Performance-based bonus

25 days annual leave

Pension scheme with employer contribution

Employee Assistance Programme

Health benefits

On-site amenities

Employee Benefits Hub

Qualifications

• Strong administrative and organizational skills with excellent attention to detail.
• Experience ordering parts within a boiler or heating environment is preferred.
• Ability to identify opportunities for process improvement.

Responsibilities

• Support Field Engineers and Contractors with accurate ordering of replacement parts.
• Schedule return visits and maintain communication with customers.
• Manage email requests efficiently and accurately.

Skills

Strong administrative skills

Attention to detail

Interpersonal skills

Process improvement

Tools

SAP

Salesforce

Job description

Customer Support Co-ordinator

Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.

Location & Hours

Office-based: Belper
Full-time: 39.5 hours per week

Shift Pattern

Monday to Friday: Between 8:00am - 6:00pm
Saturday: 8:00am - 3:00pm
Sunday: 8:00am - 12:00pm

Key Responsibilities

• Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts
• Schedule return engineer visits and maintain clear, timely communication with customers
• Manage email requests quickly, professionally, and efficiently
• Ensure all records are accurate, up to date, and compliant with company standards
• Place and manage orders using SAP and Salesforce

Minimum Requirements

• Strong administrative and organisational skills with excellent attention to detail
• Experience ordering parts, ideally within a boiler or heating environment
• Familiarity with SAP and Salesforce is preferred
• Ability to identify opportunities for process improvement
• Strong interpersonal skills with the ability to work independently and as part of a team

Rewards & Benefits

• Comprehensive Training: Full training provided to set you up for success
• Annual Bonus: Performance-based bonus scheme
• Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)
• Pension Scheme: 7% employer contribution, 1% employee contribution
• Employee Assistance Programme: Confidential support for personal and professional matters
• Health Benefits: Free flu jabs and eye tests
• On-Site Amenities: Subsidised bistro and coffee shop
• Employee Benefits Hub: Access to exclusive discounts and offers

Brook Street NMR is acting as an Employment Agency in relation to this vacancy