Customer Support Assistant - Part Time

urbanest; City Of London; On-site; GBP 40,000 - 60,000; Part time

Job summary

A prominent accommodation provider is looking for a Part Time Customer Support Assistant in Battersea, London. The ideal candidate will provide outstanding service to residents and guests while handling tasks from problem-solving to assisting with social events. This role offers a salary of £10,840 per annum for 15 hours per week on a flexible schedule. Join us in creating a positive living environment.

Benefits

Travel & Cycle to Work Loans

Enhanced Maternity & Paternity Leave

Health & Wellbeing Support

Recruitment Bounty

Generous Company Pension Contributions

Free Eyecare Vouchers

Life Assurance Policy

Team Events & Staff Parties

Long Service Awards

Employee Assistance Programme

Training & Development Programme

Perkbox Discounts

Half-Price Gym Membership

Qualifications

• Strong customer service attitude with a willingness to go above and beyond.
• Ability to handle a variety of tasks, from maintenance to event support.
• Team-oriented with a focus on creating a positive environment for residents.

Responsibilities

• Provide excellent customer service to residents, guests, and university partners.
• Solve resident problems and communicate maintenance issues.
• Assist with parcels, loaning items, and running social events.

Skills

Customer service attitude

Ability to handle tasks

Team-oriented

Detail-oriented

Job description

Overview

Part Time Customer Support Assistant at urbanest

Location: Battersea, London

Salary starting: £10,840 per annum.

Hours: 15 hours per week. Part Time Customer Support Assistant will need to work Saturday and Sunday, between the hours of 7:30am - 8:30pm.

We are looking for a friendly and proactive Customer Support Assistant to be the first point of contact for our residents and guests. This role is key to ensuring residents receive outstanding service and support, helping create a positive living environment.

Responsibilities

• Provide excellent customer service to residents, guests, and university partners.
• Solve resident problems, including communicating maintenance issues to the team.
• Assist with parcels, loaning items, and running social events in partnership with universities.
• Building walks – perform checks and inspections in communal areas, including plant rooms, lifts, rotate bins in the bin store room if required.
• Assist with checking flats for hygiene and cleanliness as needed, ensuring residents enjoy a safe and comfortable living environment.
• Support the onboarding of new team members and assist with training.
• Ensure a smooth handover to Night Team colleagues.
• Work with the Maintenance and Night Teams to ensure smooth operation and resident satisfaction 24/7.
• Uphold Health & Safety and Fire Safety protocols at all times.

Skills & Experience

• A strong customer service attitude with a willingness to go above and beyond.
• Ability to handle a variety of tasks, from maintenance to event support.
• Team-oriented, with a focus on creating a positive environment for residents.
• A keen eye for detail and ability to log and communicate observations effectively.

Benefits

• Travel & Cycle to Work Loans – Helping you get to work in a way that works for you
• Enhanced Maternity & Paternity Leave – Supporting you through life’s most important milestone
• Health & Wellbeing Support – Comprehensive financial, mental, and physical health resources
• Recruitment Bounty – Know someone great? Get rewarded when they join
• Generous Company Pension Contributions – Supporting your future, today
• Free Eyecare Vouchers – Taking care of your vision
• Life Assurance Policy – Peace of mind for you and your loved ones
• Team Events & Staff Parties – Because we believe in celebrating together
• Long Service Awards – Recognising your dedication and loyalty
• Employee Assistance Programme – Free, confidential support when you need it
• Training & Development Programme – Helping you grow your skills and career
• Perkbox Discounts – Everyday savings on the things you love
• Half-Price Gym Membership – Stay active with The Gym Group

This is a wonderful opportunity to join an ambitious, thriving and professional company, located in the heart of London. We started in 2009 and are now a 210+ strong team working every day to embody our values: Integrity, Development, Energy, Achievement and Support.

Our head office is in Covent Garden, and we operate a 24/7 business out of nine communities across the city; (King’s Cross, St Pancras, Hoxton, Tower Bridge, Victoria, Vauxhall, City, Westminster and Battersea) with over 4,600 total beds. We opened urbanest Battersea in September 2024, one of the world’s most sustainable student accommodation buildings, and look forward to opening our 10th property, urbanest Canary Wharf in 2026. Our largest project to date with 1,784 beds, urbanest Canary Wharf will further enhance our sector leading status when it comes to sustainable developments.

Our communities each have a unique feel with buzzing social areas and quiet study spaces for our residents, and we are proud to offer an amazing living experience with students who attend top universities such as King’s College London, the London School of Economics, University College London and New York University. We have a co-ordinated calendar of in-house events that helps students discover London and truly enjoy their time with us, ensuring urbanest has a positive impact during this developmental stage of their lives, serving us in our Mission: “To enhance university life by delivering responsible, sustainable communities across London.”

At urbanest we are proud of our incredible work culture, and we all come together at different events throughout the year to celebrate our achievements. We are also pleased to offer numerous staff benefits, including discounted gym membership, travel to work/cycle to work loan, a generous company pension contribution, access to Wellbeing app Headspace, and more. Join us at urbanest and help us achieve our Vision of “a living and working experience better than yesterday; even better tomorrow.”

If you’re ready to make an impact and be part of a dynamic, growing team, we would love to hear from you. Apply now!