Customer Support Assistant

BUPA Care Homes (CFCHomes); Weybridge; On-site; GBP 11,000 - 14,000; Part time

Benefits offered by this job

Healthcare benefits

Annual healthcare allowance

Wagestream early access

28 days holiday

Pension plans

Parental leave

Job summary

Sutton Lodge Care Home in Weybridge is seeking a Customer Support Assistant to provide a professional, welcoming front-of-house service and manage administrative duties with accuracy. The role supports the Home Manager and broader team, ensuring smooth daily operations and excellent resident-focused service.

The position is part-time with 15 hours per week (two 7.5-hour shifts) and offers benefits typical of Bupa care homes.

Qualifications

• Experience in customer service in a receptionist or administrative role.
• Payroll administration experience.
• Experience with administrative procedures.
• Proficient in Microsoft Word, Excel and Outlook.
• Strong communication and relationship-building abilities.
• Willing to work weekends if required.

Responsibilities

• Deliver professional, welcoming front-of-house service.
• Maintain high standards of administration and use proper systems.
• Ensure smooth day-to-day operations and excellent customer service.
• Provide effective support to the Home Manager and team.

Skills

Customer service

Payroll administration

Administrative procedures

Microsoft Office

Relationship building

Interpersonal skills

Attention to detail

Time management

Weekend availability

Telephone etiquette

Organizational skills

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

Job Description

Customer Support Assistant

Sutton Lodge Care Home, 87 Oatlands Drive, Weybridge, Surrey, KT13 9LN

CQC rating: GOOD

Carehome.co.uk rating: 9.7/10

Salary: £10,998.00 - £14,016.60 depending on experience

Permanent 15 hours per week - 2 x 7.5 hours days

We make health happen

Here at Bupa we support those when they need it the most. Our care homes are dedicated to delivering person-centred care, supporting independence and honouring choice to help our residents live their best lives.

You’ll help us make health happen by: As a Customer Support Assistant, you will deliver a professional, welcoming, and efficient front‑of‑house service and maintain the highest standards of administration for the Care Home, using the correct systems and ways of working. This role ensures smooth day‑to‑day operations, excellent customer service, and effective support to the Home Manager and wider team

Key Skills / Qualifications needed for this role

• Experience in providing excellent customer service in a receptionist or administrative role is desirable.
• Experience of payroll administration and processing employee related information
• Experience of administrative procedures and processes
• Proven experience of Microsoft Office applications (word, excel and outlook)
• Ability to build and maintain relationships
• Strong interpersonal skills and to be able to communicate with people of all levels both internally and externally, both by telephone and in writing
• Attention to detail
• Flexibility and proven ability to work on own initiative
• Dedicated, efficient and can manage a varied workload whilst working to tight deadlines
• Strong communication skills with excellent telephone manner, always remaining courteous.
• Ability to manage own time, prioritising and organising work appropriately.
• This role may require weekend working

Benefits

Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health - from mental and physical, to financial, social and environmental wellbeing. We support flexible working and have a range of family friendly benefits.

Joining Bupa in this role you will receive the following benefits and more:

• My Healthcare - Free access to 24/7 support, advice, and treatment for a variety of health-related issues, including remote GP appointments, physiotherapy and mental health support
• Annual allowance which you can redeem against a menu of Bupa healthcare products, all to the approximate value of £350
• Wagestream - Have early access to up to 40% of your earned wages within minutes
• 28 days holiday
• We offer a sick pay scheme to our frontline teams, as an addition to statutory sick pay, to help provide some reassurance and financial support during longer absences.
• Long service - For every milestone at Bupa we will reward you with ecards, extra holidays and money!
• Free meal on every shift
• Interest‑free annual travel loan to enable the purchase of public transport annual season tickets
• We offer a range of Bupa pension plans - find out more on our career site
• Parental leave - We have schemes for adoption, birth parents and co parents -find out more on our career site
• Menopause Plan - Specifically designed to empower women to seek advice, choose their treatment and take control of their health
• Access to discounts at a wide variety of gyms and fitness facilities across the UK

Why Bupa?

We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.

We encourage all of our people to "Be you at Bupa", we champion diversity, and we understand the importance of our people representing the communities and customers we serve.

That's why we especially encourage applications from people with diverse backgrounds and experiences.

Bupa is a Level 2 Disability Confident Employer.

This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role.

We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.

Please note, this role is not at or above RQF Level 3 and is not included under the UK's Points Based Immigration System for sponsorship by an employer.

Time Type:

Part time

Job Area:

Locations:

Sutton Lodge