Customer Support Assistant

Personnel Solutions (Midlands) Limited; Aylesford; On-site; GBP 40,000 - 60,000; Full time

Job summary

A nationwide company is seeking a Customer Support Assistant in Aylesford, Kent. This role involves assisting customers via phone and in person, processing orders, and offering product guidance. Ideal candidates will have prior customer service experience, excellent communication skills, and a collaborative attitude. The company offers job security, a pension scheme, and career development opportunities.

Benefits

Company pension scheme

Free on-site parking

Career progression opportunities

Supportive workplace culture

Qualifications

• Previous experience in a customer-facing or administrative role.
• Genuine passion for helping others.
• Attention to detail and ability to manage multiple tasks.

Responsibilities

• Act as the first point of contact for customers.
• Process customer orders accurately using internal systems.
• Support with stock management and maintain organized workspace.

Skills

Customer service experience

Excellent communication skills

Organisational skills

Teamwork

Job description

Job Description

PS Ltd are recruiting a Customer Support Assistant on behalf of a well-established nationwide company based in Maidstone, Kent.

This is an excellent opportunity for someone with experience in customer service or administrative support who enjoys helping people, solving problems, and working as part of a close-knit team. If you take pride in delivering great service and want to build a long-term career, this role is ideal for you.

What You’ll Be Doing

• Act as the first point of contact for customers by phone, email, and in person, providing professional and friendly service.
• Process customer orders accurately and efficiently using internal systems.
• Offer product information and guidance (full training provided).
• Mix and colour‑match wood finishes such as oils, stains, and lacquers to meet customer requirements.
• Support with stock management and maintain organised, well‑presented workspace areas.
• Build positive relationships with customers and colleagues to create a supportive, service‑focused environment.
• Assist with daily branch operations and provide support to the Branch Manager when needed.

What We’re Looking For

• Previous experience in a customer-facing or administrative role.
• Excellent communication skills and a genuine passion for helping others.
• Organised, reliable, and able to manage multiple tasks with attention to detail.
• Positive attitude and ability to work effectively in a team environment.
• Proactive, flexible approach to supporting colleagues and customers.

What You’ll Get in Return

• Company pension scheme.
• Free on‑site parking.
• Long‑term job security with a stable, well‑established business.
• Career progression and personal development opportunities.
• Supportive and friendly workplace culture.

Additional Information

Job Type: Permanent, Full‑Time

Immediate starts available for the right candidate.

How to Apply

If you’re passionate about delivering excellent customer service and are looking to join a friendly, professional team, click ‘Apply Now’ or contact us on:

Call: 01283 537722
Text: 07760 541167