Customer Support and Services Engineer - Undergraduate Placement 2026

MBDA UK Ltd; Stevenage; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading defense organization in Stevenage is seeking an Engineering Undergraduate for a Customer Support and Services Engineer position starting in September 2026. This 1-year placement offers hands-on experience in designing support solutions, resolving engineering issues, and engaging directly with military users. The role supports the operational readiness of defense products and provides opportunities for personal and professional growth in a dynamic environment.

Benefits

Company bonus based on performance

Pension contributions up to 14%

Paid overtime opportunities

25 days annual leave plus purchase option

Up to 15 additional flexi leave days

Subsidised meals and free car parking

Qualifications

• Working towards a degree in any Engineering discipline.

Responsibilities

• Designing and developing the Support Solution.
• Investigating and resolving customer raised problem reports.
• Delivering specific engineering tasks.

Education

Degree in any Engineering discipline

Job description

Overview

Customer Support and Services Engineer - Undergraduate Placement 2026

CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required.

Salary: £23,495

Dynamic (Hybrid) Working: 2-3 days per week on-site due to workload classification, variable.

Security Clearance: British Citizen or a Dual UK national with British citizenship.

Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

Closing date: Midnight on 5 January 2026. (Subject to application volumes)

What we can offer you

• 1 year placement: starting September 2026, that allows you to apply your university learning to real-world projects and technologies
• Company bonus: based on company performance and will vary year to year
• Pension: maximum total (employer and employee) contribution of up to 14%
• Overtime: opportunity for paid overtime
• Annual Leave: 25 days plus option to purchase extra holiday
• Flexi Leave: Up to 15 additional days
• Facilities: Fantastic site facilities including subsidised meals, free car parking and much more

The Opportunity

Customer Support and Services (CSS) is the Customer-facing organisation within MBDA, working directly with the Royal Navy, Army and Royal Air Force (RAF). We make sure our products are ready for action when they are required!

We have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers' requirements.

Within this department you'll see work across the entire Product Life Cycle (CADMID), from the initial Concept Phase all the way through to Disposal - part of your role could be influencing the designs of our products to ensure that they are supportable throughout their service life; designing the System is only the first step, ensuring it can be maintained and supported for 20+ years is where the real work begins!

The varied nature of the roles within CSS means that there is the opportunity to gain a broad understanding of MBDA, our Products and our Customers. Your placement could be a mix of:

• Designing and developing the Support Solution;
• Investigating and resolving customer raised problem reports;
• Delivering specific engineering tasks;
• Running equipment workshops with Royal Navy, Army and RAF Users;
• Developing Technical publications and Training Material;
• Assisting with repair activities which could be on-ship, on Military bases or back at MBDA. There are plenty of chances to get out of the office and hands-on with equipment!

Your placement will be in one of the following areas in CSS;

• Supportability Engineering - Working in a development team on a new Product or an Export Contract delivering to a new Customer;
• Support Engineering - Working on a System currently In-Service with a Customer;
• Support Services - Working with our Field Support & Training, Technical Publications, Systems & Tools and Supply teams.

What we're looking for from you

Working towards a degree in any Engineering discipline.

Our company

Peace is not a given, Freedom is not a given, Sovereignty is not a given

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom.

We are proud of our employee-led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more...

We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information.

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