Customer Support and Services Engineer - Undergraduate Placement 2026

MBDA S.A.S.; Stevenage; Hybrid; GBP 24,000; Full time

Job summary

A leading defence organisation in Stevenage is seeking a Customer Support and Services Engineer. You will design support solutions, resolve customer issues, and assist with engineering tasks in a hybrid working environment. The ideal candidate is pursuing a degree in engineering and is ready to work collaboratively within a dynamic team. Salary is £23,495, with 2-3 days on-site work per week.

Qualifications

• Experience in supportability engineering is a plus.
• Strong analytical and problem-solving skills are needed.
• Ability to work collaboratively within a team.

Responsibilities

• Design and develop support solutions for products.
• Investigate and resolve customer issues.
• Engage with users to ensure product readiness.
• Assist in the development of technical publications.

Skills

Designing and developing support solutions

Investigating and resolving problems

Delivering engineering tasks

Working in a team environment

Education

Working towards a degree in any Engineering discipline

Job description

Customer Support and Services (CSS) is the Customer-facing organisation within MBDA, working directly with the Royal Navy, Army and Royal Air Force (RAF). We make sure our products are ready for action when they are required! We have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers' requirements. Within this department you'll see work across the entire Product Life Cycle (CADMID), from the initial Concept Phase all the way through to Disposal - part of your role could be influencing the designs of our products to ensure that they are supportable throughout their service life; designing the System is only the first step, ensuring it can be maintained and supported for 20+ years is where the real work begins! The varied nature of the roles within CSS means that there is the opportunity to gain a broad understanding of MBDA, our Products and our Customers. Your placement could be a mix of:

• Designing and developing the Support Solution;
• Investigating and resolving customer raised problem reports;
• Delivering specific engineering tasks;
• Running equipment workshops with Royal Navy, Army and RAF Users;
• Developing Technical publications and Training Material;
• Assisting with repair activities which could be on‑ship, on Military bases or back at MBDA. There are plenty of chances to get out of the office and hands‑on with equipment!
• Supportability Engineering - Working in a development team on a new Product or an Export Contract delivering to a new Customer;
• Support Engineering - Working on a System currently In‑Service with a Customer;
• Support Services - Working with our Field Support & Training, Technical Publications, Systems & Tools and Supply teams.

Working towards a degree in any Engineering discipline.

About MBDA

MBDA is a leading defence organisation. We are proud of the role we play in supporting the Armed Forces who protect our nations. We partner with governments to work together towards a common goal, defending our freedom. We are proud of our employee‑led networks, examples include: Gender Equality, Pride, Menopause Matters, Parents and Carers, Armed Forces, Ethnic Diversity, Neurodiversity, Disability and more... We recognise that everyone is unique, and we encourage you to speak to us should you require any advice, support or adjustments throughout our recruitment process.

Follow us on LinkedIn (MBDA), X (@MBDA_UK), Instagram (MBDA_UK) and Glassdoor or visit our MBDA Careers website for more information., Together. For the future of defence. We work with purpose, knowing that every advancement provides better, smarter and more effective defence capabilities to the UK and their allies.

Regarded as one of the most trusted suppliers of defence solutions in Europe, we have a relationship with the UK military spanning back over 70 years. Whether it's designing a future concept for the British Army, managing the procurement of a missile component or harnessing their expertise in software in order to integrate one of our products on to the newest fighter jet, all of our employees are a part of delivering a more secure tomorrow.

Salary & Working Conditions

Salary: £23,495 Dynamic (Hybrid) Working: 2‑3 days per week on‑site due to workload classification, variable.

Security Clearance: British Citizen or a Dual UK national with British citizenship. Restrictions and/or limitations relating to nationality and/or rights to work may apply. As a minimum and after offer stage, all successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS), which are managed by the MBDA Personnel Security Team.

CSS UK are a customer focused, customer facing organisation spending much of our time working with users ensuring our products are ready for action when required.