Customer Support and Services Engineer - Summer Placement 2026

MBDA S.A.S.; Stevenage; Hybrid; GBP 24,000; Full time

Job summary

A leading defense company in Stevenage is seeking a Customer Support Engineer to design solutions, resolve issues, and develop technical materials. The role requires working closely with military users in a hybrid environment. Candidates should be pursuing a degree in engineering, with a strong focus on customer service and support. Competitive salary of £23,495 pro-rated offered.

Qualifications

• Working towards a degree in any Engineering discipline.

Responsibilities

• Designing and developing the Support Solution.
• Investigating and resolving customer‑raised problem reports.
• Delivering specific engineering tasks.
• Running equipment workshops with military users.
• Developing Technical publications and Training Material.
• Assisting with repair activities.

Education

Degree in any Engineering discipline

Job description

Customer Support and Services (CSS) is the customer‑facing organisation within MBDA, working directly with the Royal Navy, Army and Royal Air Force (RAF). We make sure our products are ready for action when they are required! We have overall responsibility for the definition, development and delivery of support and service packages for all MBDA products, with the aim of continually being able to meet our customers' requirements.

Key Responsibilities & Placements

• Designing and developing the Support Solution
• Investigating and resolving customer‑raised problem reports
• Delivering specific engineering tasks
• Running equipment workshops with Royal Navy, Army and RAF Users
• Developing Technical publications and Training Material
• Assisting with repair activities which could be on‑ship, on military bases or back at MBDA
• Working towards a degree in any Engineering discipline

Placement Areas in CSS

• Supportability Engineering – working in a development team on a new product or an export contract delivering to a new customer
• Support Engineering – working on a system currently in service with a customer
• Support Services – working with our field support & training, technical publications, systems & tools and supply teams

Working Conditions

• Salary: £23,495 pro‑rated
• Dynamic (Hybrid) – 2–5 days per week on‑site due to workload classification, variable
• Security Clearance: British citizen or dual UK national with British citizenship
• All successful candidates will need to undergo HMG Basic Personnel Security Standard checks (BPSS)

CSS UK is a customer‑focused, customer‑facing organisation spending much of its time working with users to ensure our products are ready for action when required.