Customer Support Agent

JR United Kingdom; Kilmarnock; On-site; GBP 20,000 - 30,000; Full time

Job summary

An innovative financial services company is seeking empathetic individuals to join their Vulnerable Customer Support Team in Kilmarnock. This role offers a unique opportunity to provide essential support to customers facing challenging situations. With structured working hours and a hybrid model, you will be part of a supportive environment that values your caring nature. The company provides comprehensive training, ensuring you can make a real difference without prior financial services experience. Enjoy a modern office space, generous holiday allowance, and various employee benefits that promote well-being and personal growth. If you are passionate about helping others, this could be the perfect career move for you.

Benefits

28 days holiday (rising to 31 after 5 years)

Pension: 5% employee / 4% employer contributions

Life Assurance: 3x annual salary

Free medical, dental & optical healthcare cash plan

Staff discounts at high-street & online retailers

Wellbeing programme & Employee Assistance Scheme

Modern Apprenticeship scheme for personal growth

Qualifications

• Naturally empathetic individuals who thrive in customer support roles.
• No financial services experience needed, full training provided.

Responsibilities

• Support vulnerable customers with tailored guidance through calls.
• Listen with empathy and problem-solve with care.

Skills

Empathy

Problem-solving

Communication

Job description

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Monday to Friday 8–4 / 9–5 + 1 Saturday per month

Are you a naturally empathetic person who loves helping others? Looking to bring your caring nature into a more structured office environment?

This could be the perfect step for you. Pertemps are working with a forward-thinking, people-focused financial services company in Kilmarnock who are expanding their Vulnerable Customer Support Team.

You’ll be the voice of calm and reassurance for customers who need a little extra support – helping them navigate difficult circumstances with care, professionalism and a listening ear.

Whether you’re from a care background, nursery setting, or simply someone who thrives on meaningful conversation – this role could be a brilliant career move.

What You’ll Be Doing

1. Taking inbound and outbound calls to support vulnerable customers with tailored guidance
2. Listening with empathy, problem-solving with care
3. Working closely with your colleagues in the wider collections and customer support team
4. Playing a key role in helping people get back on track during a challenging time

Why This Role Stands Out

1. Hybrid working (3 days in the Kilmarnock office, 2 from home after 3 months)
2. Structured Mon–Fri shifts (8–4 or 9–5) + 1 Saturday early shift per month
3. Award-winning office space in HALO Kilmarnock – a modern, low-carbon hub
4. Full training provided – no financial services experience needed
5. 28 days holiday (rising to 31 after 5 years)
6. Pension: 5% employee / 4% employer contributions
7. Life Assurance: 3x annual salary
8. Free medical, dental & optical healthcare cash plan
9. Staff discounts at loads of high-street & online retailers
10. Wellbeing programme & Employee Assistance Scheme
11. Modern Apprenticeship scheme for personal growth

If you’re caring, customer-focused and looking for a role where you can genuinely make a difference, we’d love to hear from you.