Customer Support Agent

Flatpay; City Of London; On-site; GBP 24,000 - 30,000; Full time

Job summary

A growing fintech company is seeking Customer Support Agents to provide efficient customer service and support in London. Applicants should possess customer service experience, strong communication skills, and a positive attitude. The role includes speaking with customers, managing issues, and contributing to team success. This is an on-site position in Soho, with potential for rapid internal career advancement.

Qualifications

• Experience in a customer service role required.
• Experience in the payments or fintech sector is a bonus.
• Right to work in the UK needed.

Responsibilities

• Speak with customers via calls to support them.
• Resolve customer enquiries and issues efficiently.
• Prepare onboarding contracts for new customers.
• Update customer satisfaction data regularly.
• Work with internal teams to share customer insights.

Skills

High energy, persistence and positive attitude

Strong verbal and written skills

Metrics-driven mindset

Receptive to feedback

Ability to multitask and stay organized

Education

Previous experience in customer service

Fluent English speaker

Job description

Flatpay is launching in the UK in September 2025 - applications now open!

The payments revolution is here.

About the job

Flatpay is one of the fastest growing companies in Europe and was founded 3 years ago in Copenhagen with a simple mission; to take the stress out of card payments for small-medium businesses who want to focus on what they do best - running their business.

But monthly hardware fees, a different rate for every card, extra costs on each transaction and confusing price increases have made payments stressful and time consuming.

That’s why we started Flatpay.

• One low, flat rate across all cards
• Free best in class card terminal
• No startup fees, no monthly fees & no hidden fees
• Next working day payouts
• 24/7 UK based customer support
• 10,000+ happy merchants across Europe with a 4.7 Trustpilot rating & 50+ NPS

We’re already 1,000 people in Denmark, Finland, Italy, Germany and France.

In September 2025 we’re launching in the UK and looking for 2-3 Customer Support Agents to join us.

What you'll do

Role: Customer Support Agent
Start Date: Mid-September or 1st of October
Location: On site 5 days per week
Address: Soho Works, 2 Television Centre, White City, London

What You’ll Be Doing

• Speak with customers: Make outbound calls and take inbound calls to support our customers, gather feedback, and provide guidance on their setup or experience.
• Manage issues: Resolve customer enquiries and support tickets efficiently, making sure we deliver fast and accurate help.
• Handle onboarding: Prepare onboarding contracts for new customers and ensure all documentation is correctly completed and submitted.
• Track satisfaction: Keep our customer satisfaction data up to date and help identify areas where we can improve.
• Be a team player: Work closely with internal teams to pass along customer insights and help improve tools, processes, or services.
• Contribute ideas: Bring forward suggestions based on your conversations with customers to help us make smarter decisions.

Skills & Attributes

• High energy, persistence and positive attitude toward customers
• Strong verbal and written skills
• Metrics-driven mindset and comfort working toward daily/weekly targets
• Receptive to feedback and eager to learn customer support best practices
• Comfortable working both independently and with a team
• Ability to multitask, manage time effectively and stay organised in a fast-paced environment

Background

• Previous experience in customer service or a similar role
• Bonus: experience in the payments or fintech sector
• Fluent English speaker
• Positive mindset and strong focus on customer satisfaction
• Right to work in the UK (unfortunately we can’t offer visa sponsorship right now)

Who you are

Ambitious - You’re looking for more than just a 9-5. We only promote internally and we promote fast. If you have the right skills and a killer attitude there’s no limit for you here.

Humble - We only work with people we like and once you join it’ll be your job to ensure that too. You’re kind, low ego and people love working with you.

Smart - This isn’t proven by a university degree; smart to us means high EQ. You’re quick on your feet, love talking to people and have natural instinct for relationships.

If this sounds like a good match, we’re looking forward to hearing from you.

The Flatpay team
From the Nordics, with love ️

Why Flatpay?

We are an equal opportunities employer and welcome applications from all qualified candidates.