Customer Support Advisors

Toyota Material Handling UK; Luton; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading material handling company in the United Kingdom is seeking a Customer Support Advisor to join their team in Warrington. This role requires providing high-quality administration support and first-line assistance to customers in sales and service operations. Candidates will be responsible for responding to customer calls, managing enquiries, and updating various reports and portals. Join a dynamic team and contribute to exceptional customer service.

Responsibilities

• Respond to a high volume of customer calls including breakdowns.
• Provide high-quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.

Job description

Customer Support Advisor

We are looking for a Customer Support Advisor to work within our customer support team in Warrington to provide high quality administration support to customers. The role involves providing first‑line support for customers within our sales and service operations. Customer Support Advisors will provide overall support but will have a focus on one of our key business areas. On a day‑to‑day basis this is what you would be doing:

• Responding to a high volume of customer calls including breakdowns.
• High quality administration support to internal departments and customers.
• Respond efficiently to all customer enquiries.
• Update customer and supplier portals and monitor activity.
• Update activity reports as required.
• Provide quotations to customers as required.