Customer Support Advisor - Polish Speaking

Concentrix; Newry; Remote; GBP 22,000 - 28,000; Full time

Job summary

A leading customer service provider is seeking a Customer Support Advisor who is fluent in Polish and English. This role involves addressing customer inquiries via social media and email, requiring a professional and empathetic attitude. Candidates must have at least 6 months of customer service experience and be available for flexible working hours. The position offers various perks, including discounts and wellness resources.

Benefits

Discount on car and home insurance

28 days paid holidays

Employee Assist Program

Discounts on gym memberships

Free healthcare cover

Dental cover

Employee Stock Purchase Plan

Qualifications

• Minimum of 6 months customer service experience is mandatory.
• Fully flexible between 8am-12am (Midnight) - Monday to Sunday.
• Spotless record, free from any credit, criminal or disciplinary issues.

Responsibilities

• Address general inquiries from customers through social media and email.
• Maintain a patient and professional demeanor while assisting customers.

Skills

Excellent English & Polish verbal/written skills

Social media or content moderation experience

Customer service experience

Job description

Job Title

Customer Support Advisor - Polish Speaking

Overview

Experience the power of a game-changing career.

Are you an avid online shopper with a passion for fashion and all things retail? Concentrix is seeking motivated individuals to join our Primark team as a Customer Support Advisor.

Responsibilities

• Address general inquiries from customers through social media and email. Inquiries may include issues such as missing orders, payment concerns, product availability, and requests for order modifications or cancellations. Maintain a demeanor that is empathetic and patient, embodying a friendly and cheerful personality while remaining professional.

What’s in it for you

• Discount on car and home insurance with AXA!

• 28 days paid holidays.

• Refer a friend incentive.

• Employee Assist Program - a range of support and resources, accessed free.

• Wrkitplatform - access to hundreds of lifestyle savings, free online courses, and wellbeing resources.

• PUREGYM Discount & 0% joining fee.

• Free healthcare cover for you and your dependents with pension (after one year).

• UNUM Dental cover - comprehensive cover enabling you to claim back costs of dental care for you and your dependents.

• Employee Stock Purchase Plan (ESPP) allowing you to buy Concentrix stock (CNXC).

Your qualifications

Concentrix is a great match if you:

• Excellent English & Polish verbal/written skills.

• Social media or content moderation experience (desired).

• Minimum of 6 months customer service experience (mandatory).

• Are fully flexible between 8am-12am (Midnight) - Monday to Sunday.

• Have a minimum broadband speed of 10Mbps and a private/ distraction free location when working from home.

• Have a spotless record, free from any credit, criminal or disciplinary issues.

Other information

Experience the best version of you! If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 550k+ game-changers around the globe call Concentrix their “employer of choice.”

Concentrix is an equal opportunity employer

Concentrix is a Disability Confident and equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, colour, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Eligibility to work

In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.

Location: GBR Belfast - Maysfield

Language Requirements: Polish

Time Type:

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