Customer Support Advisor - Digital & Streaming Platform

Red Dot Search UK Limited; Belfast; On-site; GBP 26,000; Full time

Job summary

A leading recruitment agency is seeking a Customer Support Advisor to assist users of a major streaming platform based in Belfast. The role involves helping customers navigate their accounts, troubleshoot issues, and ensure a positive experience. Ideal candidates should be tech-savvy, confident communicators, and have the flexibility to work varied hours. The position offers a salary of £25,480 annually, with benefits including holidays and discounts, and requires working on-site in Belfast city centre.

Benefits

28 days paid holiday

Discounts and wellbeing support

Development pathways

Modern working environment

Qualifications

• Must be comfortable with apps and tech.
• Good communication skills are essential.
• Customer service experience is preferred.

Responsibilities

• Support customers via phone and social channels.
• Help users navigate apps, accounts, and subscriptions.
• Troubleshoot issues across devices and platforms.

Skills

Confident communicator

Tech-comfortable

Problem-solving

Calm and patient

Reliable and punctual

Job description

Customer Support Advisor - Digital & Streaming Platform

Belfast (On-site, City Centre)

£25,480 annually + 20% uplift for unsociable hours

Full-time | 40 hours per week

If you're the person friends come to when their app isn't working, their account wont load, or their subscriptions acting up — this role will feel familiar.

We're recruiting Customer Support Advisors to support users of a major global streaming platform, helping customers get the most out of the tech they use every day.

This is a customer service role with a digital edge — perfect for someone who's comfortable with apps, platforms, and problem-solving.

What you'll be doing: Customer Support Advisor

• Supporting customers via phone and social channels
• Helping users navigate apps, accounts, and subscriptions
• Troubleshooting issues across devices and platforms
• Explaining features clearly, without jargon
• Turning its not working into sorted — thanks

Who this suits: Customer Support Advisor

• Use streaming services daily
• Pick things up quickly when apps or systems change
• Enjoy figuring out why something isn't working
• Can explain tech simply to non-technical people

Customer service experience helps, but its your mindset and communication that matter most.

What were looking for: Customer Support Advisor

• Confident communicator (comfortable speaking all day)
• Calm, patient, and naturally helpful
• Tech-comfortable — apps, logins, settings, devices
• Reliable, punctual, and able to commit to set hours
• Flexible to work between 8am and midnight

Working pattern: Customer Support Advisor

• 40 hours per week
• Rotational shifts between 8am-12am
• Initial training Monday-Friday (daytime)
• Fully on-site, Belfast city centre

What's in it for you

• £25,480 annually
• 20% uplift for unsociable hours
• Fortnightly pay
• 28 days paid holiday
• Discounts, wellbeing support, and development pathways
• Modern working environment with on-site facilities

If you enjoy tech, like helping people, and want a role that mixes problem-solving with people skills, this ones worth a look.

Apply now